Registration Coordinator

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Registration Coordinator 3:00pm-11:30pm Monday to Friday every other weekend.

Job Summary

Job Summary: Under the direction of the Patient Access Manager and Leadership Registration Coordinators perform a variety of patient access services. Registration Coordinators provide exemplary customer service to all patients and are located at the Concierge/Information Desk Emergency Registration Henderson Registration Main Lobby Maternity Registration and Outpatient Service Centers. (Patient call Center Lab/Imaging Services Natick and Wellesley) Registration Coordinators are accountable and responsible for creating and/or updating a medical record after searching the Master Patient Index (MPI). They obtain demographic information insurance policy numbers and subscriber information from patients in person over the telephone or via the web. Registration Coordinators are accountable and responsible for insurance eligibility verification completion of all required forms scanning documents and co-pay collection. Essential Functions: Demonstrates and provides exemplary customer service that is friendly helpful and reduces anxiety to all patients peers physicians NWH departments and Patient Access Leadership Team. Obtains accurate demographic and insurance information on every patient. Obtains signatures on all required forms for consent and/or release of information. Complies and stays current with established hospital and departmental policies procedures and objectives including all patient identification assigned area of work safety emergency preparedness and infection control protocols. Admitting: responsible for bed assignment beeper management admitting escorting patients to floor and communicating with Nurses Unit Staff and physician offices. Ensures the accurate and timely completion of all paper work relating to deaths death certificates autopsies and organ bank. Works on workques. Maternity: Registers patients for Antenatal Observation or Inpatient. updates newborn accounts filling enters pre-in accounts and creates folders. Works on workques. Emergency: register all patients ensure all ambulance and Registration Specific Infection Control protocols are followed. Monitor IBEX for prompt registration. Works on workques. Patient call center: Answers incoming calls in a timely fashion Verifies appointments confirms registration and billing information. Works on workques and web registrations. Henderson: Registers all surgical patients provides appropriate instructions secures valuables utilizes Tracking system and assists families. Calls and creates accounts for all upcoming surgical patients. Works on workques. Concierge Desk: provides excellent customer service. Maintains wheelchairs. Ensures lobby concierge brochure rack vendor log distribution log Concierge binder and physician listings are up to date. Answers telephone and assigns lobby patients to a registrar. Maintains a safe and clean work area. Alerts appropriate Patient Access Leader for help and supplies. Works on workques Outpatient Service Center: checks patients in acts as unit receptionist; directs and assists all persons arriving in the area. Responsible for the accurate recording and submission of billable OR supplies used during OR procedures. Works on workques Notifies appropriate Patient Access Leader of systems and training issues and opportunities.

High school diploma required some college preferred Typing skills of at least 25 WPM Medical terminology preferred Strong customer service skills required Demonstrated ability to perform in a team-oriented environment.

Additional Job Description

Onsite

2014 Washington Street

40

Regular

Evening (United States of America)

Pay Range

$19.42 - $27.74/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework