AMS Europe Delivery and Incident Manager (UK)
AMS Europe Delivery and Incident Manager (UK)
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Job Description
What will you do
- Release scoping and act as gatekeeper for management release
- SPOC operational steering for vendors and third parties
- Coordinating major incident management (CIM) and root-cause analysis (incl. problem report) and client announcements.
- Service quality monitoring and escalation including problem management
- Client specific management reporting
- Coordination of transformation projects
Qualifications :
- Strong proven track record of working in a similar role.
- Technical degree in IT or business related area
- Good understanding of IT processes
- Show initiative and come-up with fresh ideas to further improve our service delivery quality
- Fluency in English
It would be a real bonus if you have:
- Knowledge of Avaloq Core & Front Platform
- ITIL certification
- German language skills
Additional Information :
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire compensate and promote regardless of origin age gender identity sexual orientation or any other fantastic traits that make us all unique we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
