Operations Manager, Reference Data
Operations Manager, Reference Data
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Salary Not Disclosed
1 Vacancy
Job Description
Act as a front-facing point of contact from Operations to internal client services / external clients (where applicable) to lead and drive the operational design and delivery of our client offering. Leads a team of Team Leads.
Responsibilities
Business
- Interface between Data Operations and On-boarding Client Operations.
- Leadership SPOC for all requests issues and new business.
- Advocate of Operations to provide solutions that meet the clients needs and which are at the same time cost-effective and technically sustainable
- Advises suggests and discusses solutions with the Growth Initiatives Lead and Client Liaisons with regards to client requirements and play Lead within Operations teams.
- Has breadth of Operations E2E knowledge regarding the production processes to be able to handle discussions within operations team.
- Proactively anticipates requirements providing feedback on clients needs and challenging internal processes to best deliver on those
- Lead the resolution of operational issues in collaboration with other functions by focusing on issue correction and prevention through Quality Focus and Root Cause Analysis
- Accountable for the agreed service level (quality allocation of data) to be satisfied / surpassed and the commitment to the client to be satisfied/exceeded.
- To assist the Operations Leader with any key priorities. May be required to lead certain country priorities for the year
- Able to assess and track operational cost involve across functions
Team Management
- Plans and controls resource allocation to optimize the operations service to clients
- Overall responsibility for the delivery of production on monthly/weekly commitments
- KPI monitoring and reporting to OPS lead over workload/time allocation of team members
- Expected to coach and develop the team monitor individual performances by identifying talents or low performers and promote engagement within the team
- Acts as an escalation point for the team and constantly reviews and assesses teams KPIs periodically
- To drive automation and efficiency in accordance with the KPIs set by the Ops Lead
- Deploy aligned Processes/Tools/Technology into the operations within stipulated timelines
Qualifications :
- Bachelors or Masters Degree in relevant fields
- Preferably 5 - 7 years working experience as Manager; good understanding of Operations environment and CIP platform knowledge
- Proven ability and seniority to manage and engage teams professional experience in the operational environment project management skills and ability to manage multiple tasks at the same time ability to communicate effectively at all levels of the organization (incl. regional level)
- Strong organizational and time management skills fluent spoken and written English.
- Language certificates Project Management certificate (would be an asset)
- People and Process Management Client Orientation Self-Development Excellent Communication Skills motivating in high results achievement.
Additional Information :
Remote hybrid-based role must be physically located within Malaysia and candidate must be a Country/Region Resident.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
