Support Engineer, Advanced Engineering Support
Support Engineer, Advanced Engineering Support
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
The Ring Alarm Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team your focus is the end-to-end technical support of all Ring products.
You will provide triage and trouble-shooting support for issues in the field testing and review of beta products field data analysis and general exploratory testing at a system level.
You will work directly with engineering teams program management and customer service leaders providing comprehensive product support across each of the product families.
Key job responsibilities
Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution.
Collect and analyze device data using tools such as Tableau Quicksight and Splunk.
Support Beta testing of new products and features
Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.
Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.
About the team
The Advanced Engineering Support Team works to verify and ensure the quality reliability and usability of the family of Ring products.
- Experience troubleshooting and debugging technical systems or experience in technical support
- Experience working with DIY or other types of home security home automation smart lighting or camera-based products.
- Experience in development or technical support
- Experience working with device technologies under development familiarity with flashing firmware basic device debugging and familiarity with reading/pulling device logs
- Experience with data analysis tools such as Splunk Tableau or Quicksight.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You will provide triage and trouble-shooting support for issues in the field testing and review of beta products field data analysis and general exploratory testing at a system level.
You will work directly with engineering teams program management and customer service leaders providing comprehensive product support across each of the product families.
Key job responsibilities
Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution.
Collect and analyze device data using tools such as Tableau Quicksight and Splunk.
Support Beta testing of new products and features
Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.
Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.
About the team
The Advanced Engineering Support Team works to verify and ensure the quality reliability and usability of the family of Ring products.
- Experience troubleshooting and debugging technical systems or experience in technical support
- Experience working with DIY or other types of home security home automation smart lighting or camera-based products.
- Experience in development or technical support
- Experience working with device technologies under development familiarity with flashing firmware basic device debugging and familiarity with reading/pulling device logs
- Experience with data analysis tools such as Splunk Tableau or Quicksight.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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