drjobs Patient Access Rep(r,s,pr)-PRN

Patient Access Rep(r,s,pr)-PRN

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1 Vacancy
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Job Location drjobs

Hickory, NC - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Summary

In a medical setting a patient access representative is the first point of contact for a patient. This includes registration scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.

COMPANY DESCRIPTION

Frye Regional Medical Center located in the beautiful foothills of North Carolina is a 355-bed acute care hospital 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

  • Provide exemplary Customer Service
  • Assign the correct medical record number and notify HIM for any duplicate patient records
  • Schedule all appointment types including the most complex across all facilities with a high degree of accuracy
  • Answer incoming calls in a timely and professional manner
  • Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on OP diagnostic hospital services.
  • Pre-registration of scheduled procedures
  • Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside.
  • In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house. Provide estimates to patients and/or physicians as requested
  • Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
  • Follows all guidelines set forth in the Cash Handling policy.
  • Explain benefits to the patient and/or family member as needed in person and telephonically.
  • Obtain insurance and photo identification card copies
  • Assign insurance plans accurately
  • Scan appropriate order into the correct patients account
  • Relays information between patients family members and clinical staff as needed
  • Updates demographic information as needed
  • Obtain signatures on documents needed to complete the registration process.
  • Assists patients during the checkout & Pre-registration process by calculating and collecting a payment information and posting payments accordingly
  • Cross trained to register patients in any registration area.
  • Assist with training of new employees
  • Works Revenue Cycle reports when assigned
  • Other duties as assigned
  • Knowledge Skills & Abilities
  • Communication-communicates clearly and concisely verbally and in writing
  • Customer orientation-establishes and maintains long-term customer relationships by building trust and respect
  • Interpersonal skills-able to work effectively with fellow coworkers and clinical staff members
  • Basic skills-demonstrates the ability to organize and perform multiple tasks accurately in a timely manner in a fast paced environment
  • PC skills-knowledge of Microsoft Offices and other required applications
  • Policies and Procedures-demonstrates knowledge and understanding of organizational policies and procedures.

Qualifications

Minimum Education

  • High school diploma or equivalent required

Minimum Work Experience

  • 3 years experience in medical facility health insurance or related area preferred
  • 3 years in Patient Access preferred.
  • Medical terminology knowledge preferred.

Employment Type

Grant

Company Industry

About Company

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