Player Support Agent
Player Support Agent
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Job Description
Founded in 2022 ARB Interactive is a thriving social gaming startup redefining player experiences across North America. With 100 talented team members globally and rapid expansion plans ahead were profitable growing fast and having fun doing it.
Overview
We seek an enthusiastic motivated and dedicated individual to join our team as a Player Support Specialist Agent for ARB this role youll be a key member of our support team working closely with our Players to ensure they have an outstanding gaming experience. Your passion for helping others combined with strong communication skills will allow you to address customer needs resolve issues and enhance the overall Player experience.
Essential Functions
Deliver enthusiastic and personalized support to ARB Interactive Players proactively identifying and resolving issues to create a seamless and enjoyable experience.
Develop deep expertise in ARB Interactive technology policies and best practices.
Communicate effectively with Players through chat email and phone.
Troubleshoot and resolve issues efficiently ensuring comprehensive issue resolution.
Multi-task across multiple tools or resources while being engaged with Players
Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude.
Take on additional responsibilities as needed based on evolving business and market needs.
Required Knowledge Skills and Abilities
Passionate about providing incredible Player support and solving problems
Must have excellent written and verbal communication skills
Able to multi-task across multiple tools or resources while being engaged with customers
Able to effectively adapt communication and style to match the needs of the customer
Proactively identify ways to avoid the recurrence of Player issues by recommending changes and improvements through our Voice of the Customer processes
Reliable High-speed Internet service (10 megabits download and 3 megabits upload)
Quiet distraction-free home office workspace ergonomic chair and desk
Flexible and adaptable able to work well in an evolving environment
Education and Experience
BA/BS or equivalent experience required
Minimum 2 years working in a contact center supporting customers via phone e-mail and chat
Effective written and oral communications
Excellent interpersonal skills
Ability to multitask and successfully operate in a fast-paced remote team environment
Must adapt well to change and successfully set and adjust priorities as needed
This is a full-time remote position (40 hours per week) that requires flexibility to work between 6:00 AM and 12:00 AM in your local time addition this role could require working weekends. Hours/days may vary based on business needs with the possibility of flexing up or down hours depending upon business needs. Our Customer Support team operates 365 days a year including major holidays.
Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds experiences abilities and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Important Security Notice: Our recruitment team will only contact candidates through official channels using @ email addresses and via our recruiting platform Ashby. If you find a position on a third party careers page (LinkedIn Indeed etc.) the job posting will redirect you to our careers page ( to begin your application. We will never request payment banking information or personal identification details during the application process.
If youre ever uncertain about the legitimacy of communication claiming to be from our company please forward it to for verification before responding or clicking any links.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
