Business & Operations Support Specialist
Business & Operations Support Specialist
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-07-2025
Job Description
Delta Dental of Kentucky is seeking a dynamic individual to fill the position of Business & Operations Support Specialist for DDKYs enterprise system.
Job Summary
This position is responsible for assisting with end user production support documentation testing and configuration of the system; assisting with business analyst functions such as needs assessment planning analysis and implementation; supporting requests for new functionality; aiding in vendor communication; monitoring system processes.
Primary Job Responsibilities
- Assist with troubleshooting and tracking of reported production support issues including development testing and implementation of solutions
- Establish a rapport with the internal business unit leaders and foster on-going communication regarding business needs to develop proactive solutions
- Assist in system configuration and coordination of mass updates and change requirements
- Participate in implementing SKYGEN Enterprise System (ES) quarterly releases including coordination and/or execution of preliminary and detailed impact analysis of all system changes with business owners and IT
- Assist with development of data/test scripts used for automated and manual testing scenarios for use in facilitation/execution of smoke testing regression testing and User Acceptance Testing (UAT) of ES releases
- Triage and report issues found during release testing and ensure readiness for production
- Triage work orders and change requests to determine necessary department specific system enhancements
- Participate in organization-level strategic initiatives as well as operating system process-based initiatives
- Facilitate custom solution delivery through regression tests establishing plan for enhancement delivery and implementation
- Further analyze system functionality and identify/recommend enhancements and/or process changes to accommodate future operational and product needs
- Interact with process owners business owners and system users to translate business requirements into technical specifications
- Facilitate updates to ES to accommodate required corporate policy and regulatory/global changes
- Assist with management of defect management and coordination of deployment of solutions with ES vendor and internal resources
- Assist with management of inventory of business process workflows training catalogs custom functionality and test cases
- Proactively anticipate problems and provide alternatives as needed
- Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above
Minimum Qualifications
Position requires a bachelors degree in business or equivalent technical institute degree or significant or relevant on-the-job experience in lieu of degree. The preferred candidate will have a background of 3 or more years experience in insurance or healthcare a background of business analysis and quality assurance testing. Will accept any suitable combination of education training or experience.
Position requires the ability to work with business units to analyze document and make recommendations on process improvements; ability to map functional requirements for ES to vendor and internal system modifications; strong analytical and problem-solving skills with the ability to make timely and sound decisions; excellent verbal and written communications presentation and effective listening skills; strong meeting facilitation and communication skills working across all levels of the organization; ability to manage competing priorities in a complex environment.
Position also requires proficiency in technology applications and tools specifically Microsoft Office skills (Outlook Word Excel PowerPoint OneNote) and hosting online meetings with tools such as WebEx GoToMeeting Teams or Zoom. Infrequent overnight travel may be required.
Delta Dental of Kentucky Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity national origin or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full Time
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