Second Line Desktop Support
Second Line Desktop Support
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Job Description
At Saputo we bring good to the table by making high-quality products investing in our people and supporting communities around the world . As a top 10 global dairy processor we value contributions that matter and strive to foster an inclusive growth-driven work environment. Ready to bring your best
SDUKs brands include the Nations favourite cheese brand Cathedral City plus other well-known butter & spreads (Clover Country Life Vitalite Utterly Butterly) functional ingredients and dairy free products.
This second line desktop support role internally titled as (IT Coordinator Desktop) is where you will provide technical support across a broad range of IT equipment and systems. It is a role which will utilize hands-on troubleshooting to ensure optimal performance of end-user computing environments at the head office and other sites across the UK.
This is a position where you will be the escalation point for our service partner that delivers first-line support addressing a range of queries and requests and working with stakeholders at all levels of the business. You will add further value to the business by documenting and sharing knowledge with peers to ensure swift resolutions to any repeat challenges and working to proactively identify and deliver long-term solutions.
With upcoming projects at multiple sites this is an opportunity to help drive further improvements across the business operations from a technological perspective.
This is a hybrid working role based at our head office in Weybridge with occasional travel requirements to sites.
YOULL MAKE CONTRIBUTIONS THAT MATTER BY
- Providing deskside and remote support for IT equipment (including PCs mobile devices (Android and iOS) printers copiers and video conferencing systems) setting up equipment and access for new starters and ensuring access deactivation
- Monitoring and managing support tickets ensuring incidents and requests are resolved within defined SLAs collaborating with internal and external support teams to troubleshoot and resolve issues related to end-user systems and networks
- Coordinate setup and deployment of IT systems and devices using Microsoft SCCM (Intune) and Autopilot
- Supporting with IT projects and enhancements providing technical input and support through go-live hyper-care and BAU support
- Ensuring adherence to cybersecurity best practices and policies including endpoint protection and data loss prevention
- Continuing to develop and maintain knowledge and technical capabilities across diverse and dynamic hardware technologies platforms and applications
- Working collaboratively with other departments to ensure an effective and efficient service
YOURE BEST SUITED FOR THE ROLE IF YOU ARE
- A service- and target-driven technical customer service or end-user support professional with second-line level experience with a strong troubleshooting background
- Experienced within a large global IT environment with excellent verbal and written communication skills and comfortable working with stakeholders at all levels
- Proficient with Windows 11 Office 365 Android/iOS and IT management tools (eg. SCCM Active Directory)
- Experienced with Service Management Service Operations Service Desk and Incident Management using ITSM tools such as Remedy or ServiceNow.
- Able to work independently and as part of a team whilst managing workload effectively
WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH
- Bonus scheme paid quarterly
- Autonomous and inclusive working environment
- Opportunities for progression within the UK and overseas
- Enhanced employer pension contributions with Scottish Widows
- Health cash plan - claim money back towards essential healthcare such as dental eye care etc.
- Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing
- Long service recognised every 5 years
- Life assurance up to 4 x contractual pay
- Discounted branded products
- Free onsite parking
- Subsidised staff restaurant
- 25 holidays 8 bank holidays
- My Staff Shop - access to exclusive benefits free advice and savings -providing great discounts from thousands of the UKs largest retailers & service providers.
For additional information on our benefits please go to support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team.
To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.
Agencies - Thank you for your interest in working with Saputo Dairy UK. We have a PSL who will be supporting us if needed. We do not pay fees or acknowledge any CVs supplied to Saputo Dairy UK unless you have been briefed on the role by a member of the Talent Acquisition Team.
In the UK Saputo is a leading manufacturer of branded cheese and dairy spreads with a portfolio of well-loved brands such as Cathedral City Clover and Wensleydale. We also boast a fast-growing dairy alternatives portfolio which includes the Vitalite and Sheese brands as well as manufacture specialised ingredients used in infant formula.
Whether your expertise lies in manufacturing operations supply chain sales quality assurance or in any other function your role is integral to our success. You will make contributions that matter all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.
Employment Type
Full-Time
