Business Process Specialist (Benefits Service Delivery - 1 year appt)
Business Process Specialist (Benefits Service Delivery - 1 year appt)
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Job Description
Current Employees: If you are currently employed at any of the Universities of Wisconsin log in to Workday to apply through the internal application process.
Position Title:
Business Process Specialist (Benefits Service Delivery - 1 year appt)Job Category:
Academic StaffEmployment Type:
Terminal (Fixed Term)Job Profile:
Business Process SpecialistJob Duties:
Business Process Specialists provide support for the Workday system or other related systems and business processes at the University of Wisconsin System Service Operations. This recruitment is seeking to fill multiple Business Process Specialists (1-year appointment) to support the following area:
- Benefits Service Delivery: This functional team focuses on tasks related to Benefit Administration. Tasks include but are not limited to benefit application processing working with ETF to ensure enrollments are correct reviewing job information and verifying benefit eligibility and performing other duties in support of benefit processing
Key Job Responsibilities:
- Research evaluate and provide feedback on problematic issues trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities
- Research and interpret regulations statutes and develop policies and procedures for application within the system and related business processes. Assist with the implementation of these changes
- Participate in development of testing training and reporting requirements
- Manage business programs and operations for cyclical operational events
- Manage multiple processing activities including entering exception transactions running batch processes performing validations and troubleshooting issues
- Analyze and resolve incoming customer service tickets in accordance with Service Center timelines and standards.
- Analyze and perform complex edit adjustments corrections and/ or balance transfers within HRS and related systems
MAJOR RESPONSIBILITIES
Technology process support of Workday and related operations focused on Benefits Human Resources and Payroll
- Support multiple processing activities including entering exception transactions performing auditing and validations and troubleshooting customer issues.
- Analyze and perform complex entries and corrections within Workday and related systems.
- Research and interpret UW Policies regulations statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes.
- Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed.
- Participate in development of testing training and reporting requirements.
- Create organize review and update training materials and business process documentation.
- Understand processes related to the positions specified area of expertise.
- Manage records associated with tasks and adhere to appropriate records retention policies.
Provide end user support for more complex business processes and technology needs focused on Payroll Business Services Benefits or Human Resources
- Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards. Collaborate with other Service Operations teams as needed.
- Courteously interact with and assist customers in order to troubleshoot problems and obtain information from the end user.
- Research evaluate and provide feedback on problematic issues trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities.
- Oversee and/or work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request. Assist with the implementation of the request.
Miscellaneous
- Represent the organization as a positive and professional team member promoting respect and civility in the workplace.
- Maintain professional job skills.
- Attend and participate in organization and unit meetings.
- Perform other assignments as directed by supervisor.
MINIMUM QUALIFICATIONS
To be considered for this position applicants must have:
- Associate degree OR minimum of 2 years professional work experience in Payroll Benefits Business Services Purchasing or Human Resources (e.g. payroll processing auditing accounts payable employee lifecycle processing within a HRIS system applicant tracking system etc.)
PREFERRED QUALIFICATIONS
Well qualified applicants will also have a substantial amount of experience in a combination of the following:
- Experience providing customer support to end users
- Experience using and providing assistance to users in Workday
- Strong analytical problem-solving and judgement skills
- Intermediate Microsoft Word and Excel experience
- Query and/or SQL experience
- Experience working in a public sector or university setting
- Experience working with diverse populations
WORK LOCATION
The office location is located at 660 West Washington Avenue in Madison WI. This position has an in-office requirement of 3 days per week. The remaining 2 days may be worked remote/off-site. Telecommuting agreements are subject to change at any time.
COMPENSATION
The Business Process Specialist is a full-time salaried (exempt) Academic staff fixed term position. This position is expected to last one year from start date.
Well-qualified candidates can expect a starting annual salary within the range of $51000 - $65000 commensurate with the candidates education related experience and qualifications.
Application:
To ensure full consideration please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 pm Friday August 1 2025. Applications may be accepted until the positions have been filled.
COMMITMENT TO INCLUSIVE EXCELLENCE
Inclusive Excellence is a source of strength creativity and innovation for Universities of Wisconsin. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the Universities of Wisconsin community. We commit ourselves to the pursuit of excellence in teaching and learning research scholarship creative activity community service and diversity as inextricably linked goals.
Universities of Wisconsin fulfills its public mission by creating a welcoming and inclusive community for people from every background people who serve the State of Wisconsin and the public good.
Special Notes
If you need to request an accommodation because of a disability you can find information about how to make a request by contacting .
The Universities of Wisconsin is required to conduct a criminal background and sexual harassment check for the selected finalist prior to employment.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States a lawful permanent resident a foreign national authorized to work in the United States without the need of employer sponsorship) on before or after the effective date of appointment.
The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. . 19.36(7).
Benefits Information
Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package review the Faculty Academic Staff & Limited Appointees or University Staff Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information.
Application Instructions
To ensure full consideration please submit application materials as soon as possible. Applicants must submit a cover letter resume and contact information for three professional references. Applicant screening will begin immediately and be ongoing through the closing date. However applications may be accepted until the position has been filled.
Clery Act information
The Universities of Wisconsin provides statistics on campus crime in its Annual Security Report. For more information on university campus statistics see Statement
Qualified applicants will receive consideration for employment without regard to color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or other bases as defined by federal regulations and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
