Senior Systems Operations Engineer
Senior Systems Operations Engineer
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Job Description
About this role:
Wells Fargo is seeking a...
In this role you will:
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems application software and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Determine the impact of changes made to existing hardware software and schedules
- Audit complex critical systems delivery for business processes
- Reduce the impact of application and infrastructure failures on business delivery
- Present recommendations for resolving more complex situations
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
- Work as an internal consultant regarding use of tools and processes
Required Qualifications:
- 4 years of Systems Engineering Technology Architecture experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education.
- 4 years of Exchange (2016/2019)/Exchange Online/Outlook administrative experience
- 2years of Intune/Mobility administrative support (iOS/Android/MDM Intune).
- 4 years of Microsoft Teams support.
- Windows/Citrix Xen Server Administration.
- Endpoint advanced Support Administration.
Required Qualifications for Europe Middle East & Africa only:
- Experience in Systems Engineering and Technology Architecture or equivalent demonstrated through one or a combination of the following: work experience training military experience education
Desired Qualifications:
- Knowledge of Intune Administration/Support (MDP Intune BES support Android/iOS Support MFA)
- Knowledge of Microsoft Teams (desktop/mobile support troubleshooting with Microsoft complex related Teams related issues to administration of polices)
- Exchange Administration/Support
- Azure Support
- Active Directory Users and Computers
- ZIX administration/support
- M365 Application Support
- Knowledge of using ServiceNow as the Ticket Tracking System.
- Knowledge Base articles composition/maintenance of documents
- PowerShell scripting
- SharePoint Administration support
- OneDrive Administration support
- Remote Assistance
- AZ900 or MS900 Certified.
- Automation experience and or knowledge of AI.
Job Expectations:
- This position is not eligible for Visa sponsorship
- Telecommuting is not an option for this position
- This position offers a hybrid work schedule(3 days in the office)
- Relocation assistance is not available for this position
- Ability to work 40hrs with occasional overtime work
- Ability to travel 10% of the time
Working in a L2 Operations support lead role. Fast paced environment where this Operations team has many intake processes and initiatives: (ServiceNow Incidents Tickets ServiceNow Catalog Tasks Change Requests M&A work to Jira intakes). Looking for a positive team member who is very communicative and is very customer service orientated. This team has various team members across the United States and has peers in India and in the Philippines that assist with production support during US times.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.
$41.83 - $80.77Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits many of which are listed below. VisitBenefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance critical illness insurance and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
1 Aug 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Senior IC
Employment Type
Full-Time
