IT Support Specialist
IT Support Specialist
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Yearly Salary
USD 60000 - 70000
Vacancy
1 Vacancy
Posted on :
31-07-2025
Job Description
About Us
ISMGis a global intelligence firm and media powerhouse leading the way in cybersecurity enterprise IT and digital transformation. With 10 brands 38 digital media properties and over 400 premier events annuallyISMG connects a network of over 2M executives decision-makers and innovators with the insights and opportunities they need to stay ahead.
Were not just evolvingwere accelerating. By expanding our solution offerings and enhancing our go-to-market strategies were entering one of the most exciting phases in our companys growth. This is the moment to join us.
About the Role
We are seeking a proactive and detail-oriented IT Support Specialist to join our team in our Princeton HQ! This individual will play a critical role in ensuring smooth day-to-day IT operations by providing responsive hands-on technical support for staff managing equipment and assisting in maintaining the security and stability of our technology environment.
This is an excellent opportunity to step into a critical role where youll have immediate impact on the efficiency and security of our operations. Youll gain exposure to a wide range of IT support functions work closely with leadership and contribute directly to creating a seamless technology experience for our teams.
The ideal candidate will be a problem-solver with strong technical skills excellent communication abilities and a customer-first mindset.
Key Responsibilities
ISMGis a global intelligence firm and media powerhouse leading the way in cybersecurity enterprise IT and digital transformation. With 10 brands 38 digital media properties and over 400 premier events annuallyISMG connects a network of over 2M executives decision-makers and innovators with the insights and opportunities they need to stay ahead.
Were not just evolvingwere accelerating. By expanding our solution offerings and enhancing our go-to-market strategies were entering one of the most exciting phases in our companys growth. This is the moment to join us.
About the Role
We are seeking a proactive and detail-oriented IT Support Specialist to join our team in our Princeton HQ! This individual will play a critical role in ensuring smooth day-to-day IT operations by providing responsive hands-on technical support for staff managing equipment and assisting in maintaining the security and stability of our technology environment.
This is an excellent opportunity to step into a critical role where youll have immediate impact on the efficiency and security of our operations. Youll gain exposure to a wide range of IT support functions work closely with leadership and contribute directly to creating a seamless technology experience for our teams.
The ideal candidate will be a problem-solver with strong technical skills excellent communication abilities and a customer-first mindset.
Key Responsibilities
- Primary IT Support: Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office.
- Equipment Deployment & Management: Oversee the deployment return and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.
- System Patching & Troubleshooting: Identify and resolve patching failures to ensure systems remain updated and secure.
- Vulnerability Monitoring & Remediation: Monitor alerts from security tools and remediate vulnerabilities in a timely manner.
- On-Site Support: Provide reliable in-person support for staff in both the Princeton and NYC offices.
- Coverage & Backup: Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.
- Documentation & Process Improvement: Maintain accurate records of support activities troubleshooting steps and resolutions to improve efficiency and knowledge sharing.
- Bachelors Degree in Computer Science Information Technology or a related field (or equivalent professional experience).
- 35 years of experience providing IT support in a fast-paced professional environment.
- Strong knowledge of computer hardware operating systems (Windows and Mac) and common business applications.
- Experience with device imaging software deployment and endpoint management tools.
- Familiarity with patch management vulnerability monitoring and endpoint security solutions.
- Excellent troubleshooting skills with a structured and methodical approach to problem-solving.
- Strong interpersonal and communication skills with the ability to support users of varying technical levels.
- Ability to manage multiple tasks set priorities and meet deadlines independently.
- Willingness to travel occasionally to support the NYC office.
- Be part of a fast-growingcybersecurity media and intelligence powerhouse at the forefront of digitaltransformation.
- Collaborate with a global team of innovative thinkers and creative professionals.
- Enjoy a supportive culture that values autonomy and excellence.
Apply Now! Visit learn more.
- Located on-site atour Princeton NJ office withoccasional travel to our NYC office.
- Exact compensation dependent on skills and experience level.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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