Human Services Unit Supervisor
Human Services Unit Supervisor
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
HUMAN SERVICES UNIT SUPERVISOR
Address: Division of Developmental Disabilities (DDD)
4000 North Central Avenue Phoenix Arizona 85012
Salary: $48510.18
Grade: 19
Closing Date: August 10 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!
The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Human Services Unit Supervisor. DDD provides individuals with developmental disabilities and their families services and supports that are flexible high quality and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.
Essential Duties and Responsibilities include but are not limited to:
Reviews AHCCCS and DDD policy and procedures to ensure compliance. Completes initial assessments to maintain timeliness. Responsible for supervising & directing work of a unit of HSSs & support staff including all MAP activities. Provides leadership & guidance to all staff & providing technical assistance & training to field Support Coordinators.
Reviews and assigns eligibility referral requests received by telephone walk in on-line (Internet) etc. Works with families to complete and gather all necessary eligibility documentation. Communicate with providers and ensures all eligibility requirements are met.
Attends meetings to provide education and training regarding DDDs eligibility criteria. Communicates with AHCCCS to ensure Medicaid requirements for eligibility are met.
Provides ongoing technical assistance to the community and Support Coordination. Interprets policies and procedures. Provides direct support and technical assistance to members/families and Support Coordinators as needed.
Ensures eligibility staff maintain and update their case assignments to ensure information is accurate and accessible to the Unit Supervisor. Reviews all re-determinations for DDD eligible members. Requests documentation and follows up with Support Coordination on eligibility.
Knowledge in:
Principles of Supervision and Coaching conflict resolution basic principles and practices of Case Management.
Person Centered Planning and Support Community Resources DDD Eligibility Criteria.
Articleand the provision of services to members with disabilities in Arizona.
ACOM Manual AMPM Manual Arizonas Medicaid plan (1115 Waiver)Health Insurance Portability and Accountability Act (HIPAA).
Microsoft Word Outlook Excel.
Skills In:
Applying federal laws state statutes and agency policies and procedures.
Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
Oral and written communication.
Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public.
Organization Conflict Resolution Documentation.
Ability to:
Adapt and be sensitive to a variety of diverse cultures and to maintain and display a professional demeanor.
Establish professional partnerships; Develop and maintain provider file documentation.
Work effectively with a wide range of personalities and team members; Facilitate meetings.
Research concerns; Communicate with other professionals; Remain flexible as priorities change.
The ideal candidate for this position will have:
BA/BS in Social Science Health Education Education Psychology BSW Health Sciences Early Childhood Education (OR) closely related field (AND)
Two (2) years professional experience with developmental disabilities; (OR) Four (4) years professional case management or social work experience including Two (2) years with developmental disabilities (OR)
One (1) year as Human Service Specialist III (OR) Two (2) years as Human Service Specialist II.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to Drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R.11).
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact us Shobana Jeyaraj at or
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Manager
Employment Type
Full-Time
