IT Support Specialist
IT Support Specialist
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Job Description
Job description
About Us
U Trust Insurance Agency LLC is a US-based insurance agency operating in 28 states. Were growing fast and so is our need for reliable tech-savvy support. Were looking for a remote IT Support Specialist who will handle onboarding offboarding troubleshooting and system maintenance for our distributed team.
This is not a full-time role.
Youll be paid hourly based on actual workload and assigned tasks. Some weeks may be busier than others were looking for someone whos flexible responsive and ready to step in when needed.
Your Responsibilities
Onboarding & Setup
Order prepare and deliver laptops and peripherals across Europe Asia and the U.S.
Configure and secure devices with 2FA VPN cybersecurity tools and company software (Salesforce Office 365 Epic Applied Zoom etc.)
Set up user accounts and access permissions across platforms
Provide access to shared folders passwords (1Password) Zoom lines and Teams channels
Offboarding & Device Management
Disable user accounts and revoke access to all company systems
Reclaim licenses and seats across platforms (Salesforce Zoom Microsoft etc.)
Coordinate equipment recovery or transfer based on HR and payroll decisions
Erase corporate data and reset devices for reuse or guide the handover process if equipment is retained by the employee
Organize technical checks and reconfiguration for next-user readiness (remotely or via local contractors)
Training & Support
Provide technical guidance and create training docs for new users
Help staff understand and use systems like DocuSign Zoom Phone Salesforce and VPNs
Troubleshooting
Resolve common issues with logins MFA OneDrive Epic Applied Zoom Phone and hardware
Handle live support sessions via Zoom or remote access (e.g. AnyDesk) when needed
Assist with device replacements connectivity issues and software malfunctions
Support users in navigating technical challenges across core tools and platforms
Job requirements
2 years of experience in IT support or system administration
Strong working knowledge of Microsoft 365 Zoom Salesforce and VPN tools
Experience supporting remote teams across multiple time zones
Strong organizational and communication skills
English level: B2 or higher clear written and spoken communication is essential
Availability from 15:00 to 02:00 Kyiv time Monday through Friday
What We Offer
Hourly pay based on actual workload and task volume
Flexible project-based assignments
Remote work with an international fast-growing company
Opportunity to build and shape internal IT systems and processes
To Apply
Send your CV and a short message explaining your experience with IT support and your general availability. Please include your time zone and examples of tools or systems youve worked with.
You can apply by emailing us at
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
