Regional Clinic Manager
Regional Clinic Manager
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Job Description
Regional Clinic Manager
Location: Greater Toronto Area ON (Remote role with Field Coverage)
This unique position requires travel around the Greater Toronto Area in support of our diverse clinic network. A vehicle is required.
About the Role:
Connect Hearing is looking for a people-focused and results-driven Regional Clinic Manager to oversee a group of hearing clinics across the GTA. Youll lead clinic operations coach and support Clinic Customer Representatives (CCRs) and ensure exceptional service and business performance across your region.
As a key partner to Sales Audiology and Marketing youll manage schedules oversee compliance and support local execution of national campaigns. This role combines leadership community engagement and operational oversightand requires frequent travel within the region.
Key Responsibilities:
- Lead and support a team of Clinic Customer Representatives (CCRs) across multiple clinic locations including coaching performance feedback and day-to-day oversight.
- Ensure smooth clinic operations including appointment scheduling calendar management inventory and adherence to Standard Operating Procedures.
- Handle escalated customer concerns ensuring a high level of service and timely resolution.
- Collaborate with Sales Audiology and Marketing teams to align on clinic goals and execute local marketing initiatives.
- Build and maintain relationships with local physicians and referral sources to support business development and community engagement.
- Monitor clinic performance metrics and contribute to capacity planning staffing and scheduling decisions to meet regional targets.
What You Bring:
- 4 years of related experience including 1 year in a supervisory role
- Strong leadership communication and organizational skills
- Customer-first mindset with business acumen
- Valid drivers license and access to a vehicle
- Flexibility to travel work weekend events as required
- Ability to collaborate with leaders and project teams across the organization.
- Experience in the hearing care industry is preferred
- Proficiency with Microsoft Office (Excel Outlook etc.)
Why Join Us
Connect Hearing part of the global Sonova family is helping shape the future of hearing care in Canada. Were expanding our team of passionate Hearing Care Professionals across the countryand we want you to be part of it. Together were leading the way to better hearing where every sound matters and every story is heard.
#LI-KV1
#ConnectHearingCanada
Required Experience:
Manager
Employment Type
Full Time
