AskHR Associate
AskHR Associate
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$ 60000 - 60000
1 Vacancy
Job Description
About this role:
As Gartner continues to grow we are seeking an AskHR Associate who will serve as a key resource in AskHR Gartners centralized function for HR inquiries that acts as intake fulfilment and escalation capability for all things HR. The AskHR Associate supports internal and external global stakeholders and associates by serving as a front-line point of contact for HR questions processes and inquiries through the ServiceNow platform. This associate is responsible for communicating and responding directly to inquiries triaging to and partnering with appropriate COEs as necessary to ensure a successful resolution to HR addition our AskHR Associate will support programs and special projects in the AskHR function including associate experience crisis response and other associate-facing large-scale communications projects and initiatives.
What youll do:
- Provide general support for inquiries from Gartner associates HR teams and COEs and other internal and external stakeholders
- Maintain audit and create AskHR knowledge base articles partnering with COEs to create new content for our most frequently asked questions
- Analyze ServiceNow data and present trends to stakeholders identifying opportunities for AskHR to enhance efficiency and scalability
- Test system features and promptly flag issues as a system admin and primary user
What youll need:
- 1 years of customer service experience
- HR experience highly preferred
- Superb customer service skills and sense of urgency in a services environment
- Ability to learn new tasks quickly and efficiently applying a research-driven and continuous improvement mindset to each task
- Ability to handle multiple high-priority tasks simultaneously and meet deadlines and SLAs
- Demonstrated ability to work as part of a hybrid team
- Inquiry ticketing/triage experience preferred
- Excellent written and verbal communication and interpersonal skills problem-solving and decision-making skills and ability to handle sensitive and confidential situations and/or documentation
- Proficiency in Microsoft Office (Outlook and PowerPoint) and Google Applications
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Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 43000 USD - 60000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO a 401k match up to $7200 per year the opportunity to purchase company stock at a discount and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.
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Required Experience:
IC
Employment Type
Full-Time
