Chief Operating Officer
Chief Operating Officer
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$ 67996 - 132593
1 Vacancy
Job Description
Description of Work
This Position Is Funded In Part Through Federal Funds
The Chief Operating Officer (COO) serves as the operational lead for the Division of Child and Family Well-Being (DCFW) providing executive-level oversight of all internal operational functions. This role supports the Director and senior leadership in aligning day-to-day business activities with division goals and objectives. Responsibilities include supervising operational staff coordinating performance management processes guiding strategic communications and ensuring system-level integration across finance HR legal IT and administrative functions.
The position contributes to the overall success of DCFW by managing efficiency across strategic initiatives supporting informed decision-making through data analysis and reporting and maintaining effective collaboration with internal stakeholders and shared service units. This role ensures operational cohesion that enables DCFW to deliver integrated equitable services to children and families across North Carolina.
Key Duties Include:Overseeing operational planning and implementation in alignment with DCFWs strategic goals.
Managing business functions including human resources coordination IT systems oversight and cross-functional collaboration with shared services.
Supervising and supporting staff responsible for operational functions across DCFW.
Leading performance management operational accountability and division-wide reporting processes.
Coordinating strategic communication and internal engagement in partnership with the Office of Communications.
Leading development and monitoring of operational indicators work plans and productivity targets.
Supporting the Division Director with planning and execution of large-scale initiatives.
Advising on budget preparation resource allocation and operational impact analysis.
Collaborating with other DHHS divisions and external partners on systems integration.
Guiding operational policy development and standard operating procedure documentation.
About the NC Department of Health and Human Services (DHHS):The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.
About the Division of Child and Family Well-Being:The Division of Child and Family Well-Being works to promote healthy and thriving children in safe stable and nurturing families schools and communities. The division includes complementary programs that primarily serve children and youth to improve their health and well-being.
Compensation and Benefits:The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit website for benefits: more information about DHHS: Skills and Abilities / Competencies
Demonstrated experience with business operations and core functional areas such as budgeting contracts HR operational performance in a government agency or large-scale organization such as large insurers college systems hospitals and/or large medical practices
Documentedexperience with strategic planning in business operations including developing solutions tools processes and systems to improve operational effectiveness and efficiency
Proven experience analyzing and presenting operational or fiscal data to aid in monitoring program performance generating reports or supporting continuous improvement
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See details.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
Bachelors degree from an appropriately accredited institution and five (5) years of experience in the program area of assignment including two years of supervisory program experience
OR
An equivalent combination of training and experienceSupplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date of graduation all work experience and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veterans Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.
Due to the volume of applications received we are unable to provide information regarding the status of your application. To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.
If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification.
If there are any questions about this posting please contact Talent Acquisition at .
For technical issues with your application please call the NeoGov Help Line at . If you have a technical issue with your Government Jobs account please call their Help Line at 1-.
Required Experience:
Chief
Employment Type
Full-Time
