Prqsm

Req ID:490709

Leading societies to a low carbon future Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains metros monorail and trams to integrated systems customised services infrastructure signalling and digital mobility solutions. Joining us means joining a caring responsible and innovative company where more than 70000 people lead the way to greener and smarter mobility worldwide

Customer Quality

Be the independent voice of the customer in the project organization.

Act as interface with the Customer quality and safety teams

Attends to CSS interview (Customer Satisfaction Surveys) with Customer Director and PM supports & monitors action plan

Project Quality

Establish document implement maintain and continuously improve the Project Quality Management Plan (PQMP) and

ensure its proper application during contract execution in accordance with contract requirements and Alstom processes.

Contribute with structured techniques (e.g. FMEA) to the criticality assessment of Alstoms solutions (system and sub-

systems) and services to ensure the right level of safety and quality assurance as well as inspection activities for all identified

CTQ (Critical to Quality).

Guide project teams in understanding Quality contributions to the project.

Be the interface in the Project Team for all Project Quality aspects (Engineering (EQ) Industrial (IQ) and Supplier (SQ))

Manage coordinate and synchronize the community of all quality mtiers supporting the project execution (system and sub-

systems PUs)

Ensure project core team awareness of project quality plan and its deliverables regularly reporting on progress and support

achieving the required level on quality competencies.

Support project audits reviews and approval of supplier quality systems and audits compliance (upon customer request)

Project execution controls

Support the project team and the PM to prepare DFQ gate reviews & follow up related action plans.

Report quality and safety alerts and manage Non-conformities and Safety issues.

Ensure quality of the technical modifications (Change Requests CR) made during the project ensuring compliance to the

design change process and quality of implementation of the technical modifications and analyze financial implications (Cost of

Non-Quality CoNQ)

Ensure that safety assessment is correctly implemented (i.e.: safety review) and prepare safety authorization.

Control project processes and deliverables compliance through inspection and audits - to authorize presentation/ delivery to

customer.

Ensure that Return of Experience (REX) of all functions has been considered in the risks & opportunities and closely monitor

to prevent occurrence.

Owning the Supplier Part List (SPL) and ensure the list is properly created for the full scope of the project across all

contributing sites.

Ensure with SQ Team and/or Procurement a good synchronization and follow-up of GO Production and FAI (First Article Inspection) activities relative to the SPL with special attention in case of supplier change/localization initiatives. Collaborate with IQ Industrial SQ EQ and Engineering to ensure a customer inspection acceptance criteria booklet is established and agreed with the customer. Support customer inspections at Alstom supplier and customer sites (upon request) Ensure the train/ product history book is prepared updated and handed over to the customer for each train/ product. Support the Project Manager / Director (PM/PD) & Customer Director (CD) with the customer satisfaction survey its analysis and associated action plan. Ensure and improve the tender quality if assigned to support tender the case of Transfer of Technology (ToT) act as a sparring partner to the PrTTM and organize and prepare all quality activities/documentation needed in the frame of the transfer. Measure and improve project quality performance. Facilitate problem solving during project execution phase to ensure timely management and reduce the costs of non-quality (8D QRQC REX) Ensure that the relevant stakeholders are included in Customer issues solving process (if needed). Implement an effective corrective and preventive action system. Provide support for periodic progress reporting through quality indicators and identify improvement opportunities. Depending on local organization PrQSM could also oversee Industrial Quality QMS and SQ activities. Performance measurements (project related): On Time Gate Reviews Gates in Backlog and shared with PMO DFQ Look Ahead. Number of remaining Safety or Customer Issues to fix after target time agreed. Project Quality documentation delivered and approved on time. Safety Authorizations prepared and approved on time. FAI and FAR/FMR/SMR (First/Serial Assembly /Mounting Review) processes applied and implemented on time. Railway safety issues reported on time. Cost of Non-Quality analyzed and managed through PDCA. Speed to solve non-conformities. Customer Satisfaction Survey (CSS) process properly applied. Project Performance Indicator

Alstom is the leading company in the mobility sector solving the most interesting challenges for tomorrows mobility. Thats why we value inquisitive and innovative people who are passionate about working together to reinvent mobility making it smarter and more sustainable. Day after day we are building an agile inclusive and responsible culture where a diverse group of people are offered opportunities to learn grow and advance in their careers with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race colour religion gender sexual orientation gender identity age national origin disability status or any other characteristic protected by local law.