911 Emergency Dispatcher/Communications Officer
911 Emergency Dispatcher/Communications Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Application Information
To learn more about the job call the non-emergency line at the PD ) and ask for a time to come down and talk with a dispatcher and see what they do! Watch a video about our agency: Salary: $26.14/hr (with potential increases based on education)
- Additional benefits:
- 100% paid premiums for medical dental and vision for eligible employees and dependents
- $2500 or $4000 per year paid into the employees Health Savings Account
- Generous paid holiday vacation and sick leave
- Eligibility for Public Employees Retirement System (PERS) in Oregon
- Qualification for the Public Service Loan Forgiveness Program
- To review the current CBA and union pay scale for this represented position see: Timeline:
- First Review Deadline: week of August 5 (we will strive to review every two weeks)
- Review Applications: Approximately one week
- Interviews Testing and Selection Process: Estimated to take 2-3 weeks
- We conduct two rounds of interviews - first a panel interview and second is a Chiefs interview.
- Top candidates will then perform written testing
- Testing will be done on-site at a later date in the process
- Applicants must achieve at least 75% in reading comprehension must not fail any section and must carry an overall average of 75%
- Lateral candidates do not need to undergo written testing
- The top applicants will move onto the background phase
- The top applicant must complete the police background (criminal history check and background questionnaire) prior to receiving a conditional offer. Approximately 1 month
- Post conditional offer the candidate will need to have a medical physical drug and alcohol screen and psychological exam. Included in the above 1 month timeline.
- Additional benefits:
Job Description
Join Our Story as a Communications Officer:
Imagine yourself as a vital character in the dynamic narrative of public safety. As a Communications Officer with the City of Florence Police Department your role transcends the mundane. Its a journey of 8-hour shifts where youll deliver timely and accurate information with critical communication.
Your Responsibilities:
Call Taking
When the phone rings youll be there to answer. Whether its a frantic 911 call or a general inquiry youll be the reassuring voice on the other end. With compassion and clarity youll extract vital details and dispatch them to the officers in the field.
Multitasking
Multitasking is your superpower. Imagine monitoring multiple officers and agencies maintaining records and ensuring every piece of the puzzle fits together perfectly. Your ability to switch gears mid-task will keep things flowing seamlessly.
Handling Stressful Situations
Stressful situations are just another part of the job. Picture yourself talking individuals through emergencies calmly obtaining and delivering crucial information.
Maintaining Detailed Records
In the world of public safety accurate records are your manuscript. Youll record and recall every detail with precision ensuring that every chapter of our story is documented clearly and concisely.
Prioritizing
You are the gatekeeper of calls for service. Youll prioritize each one ensuring that the right people respond at the right time. Your decisions will make the difference in our communitys safety.
Data Analysis
Responding to requests from officers in the field youll query databases for information. Your skills at analysis will unveil crucial details aiding our officers in the field.
Monitoring and Conducting Jail Checks
Monitor prisoners through video feeds perform necessary searches when officers are unavailable and ensure the safety of all within our walls.
Confidentiality
Maintaining confidentiality and adhering to professional ethics standards is your code of honor. Your integrity is your most important attribute.
Customer Service Excellence
Every encounter is an opportunity to shine. Youll provide excellent customer service to both internal and external customers representing our values and mission to the community.
Qualifications
Requirements:
- 1 years of verifiable experience in a fast-paced public contact environment including clerical computer entry and multi-line phone experience.
- High school diploma or equivalent.
- Eligibility to obtain Criminal Justice Information System clearance and pass a background/criminal history check including psychological exam.
- Knowledge of customer service techniques and strong communication time management and technology skills.
- Ability to attend DPSST Communications Officer Academy and complete necessary training.
Preferred Qualifications:
- Bi-lingual ability in Spanish and English.
- Any higher-level educational degree.
- Knowledge of/experience with modern law enforcement principles procedures techniques and equipment.
- Knowledge of/experience with multi-line telephone systems radio dispatching and multi-tasking-divided attention skills.
- Top candidate shall undergo a comprehensive police background (questionnaire criminal history review FBI fingerprint review etc.) prior to receiving conditional offer
- After conditional offer is signed candidate shall undergo medical review (drug and alcohol screen physical examination and psychological examination)
- Completing all parts of the background successfully is required
Additional Information
If youre ready to become a central character in the gripping narrative of public safety one who thrives in a fast-paced environment and is dedicated to making our community the Premier Community on the Coast we encourage you to apply. Join us in crafting the story of Florences safety and excellence.
For a detailed job descriptionclick here.
Our Hiring Process
- After you apply for the position we review all requested application materials to determine if your demonstrated knowledge skills and abilities qualify you for the position. We apply Veterans Preference points at each step in the process including this step (see below for more information about Veterans Preference).
- You can use this time to prepare for a potential interview by reviewing our website including our interview tips: you are one of the best qualified we will reach out to schedule an initial interview. The initial interview is a panel interview that may be conducted asone-way video interview through our partner Spark Hire a video interview over zoom or in-person. If you are not selected after this stage we will let you know you were not selected. If this is you keep an eye on our open roles for the next opportunity that might be a match.
- The top scoring applicants from this initial interview round will be asked to conduct an in-person panel interview key staff you may be working with. However this depends upon the position/ certain circumstances the City may forgo the in-person panel interview and move on to the Department Head in-person interview. All applicants will go through the same process.
- The Department Head interview is typically the final stages of the process and your chance to leave an impression through your enthusiasm preparation abilities and resume. After this interview the Department Head and the City Manager will meet to discuss the candidates and the City Manager will make the final decision based on the Department Heads recommendation.
- Human Resources will reach out to all applicants and confirm their status in the application process. The top candidate will receive a conditional offer that specifies what background procedures will be conducted (depends upon position).
- Applicants not selected may be placed on an eligibility list for the Department to use in the 6 months following the close of the recruitment. Applicants will be notified if they are placed on the eligibility list. This list will allow the Department to pick up with the candidates where they left off in the recruitment should another vacancy for the same position become available. The eligibility list may be closed at any time by the sole discretion of the Department Head.
Our Hiring Policies
- We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability genetic information or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable federal state and local law. You can view our EEO Policy here: City is committed to providing reasonable accommodations to applicants if needed during the interview process. To request an accommodation please email. You can view our ADA policy here: meet the general notice requirements of the FMLA the City must display a poster in plain view for all workers and applicants to see notifying them of the FMLA provisions and providing information concerning how to file a complaint with the Wage and Hour Division. Our compliance with this requirement can be found here: City adheres to Veterans Preference laws and practices. If you qualify for and wish to claim Veterans preference you must assert your Veterans Preference on the application and supply the required documentation by the closing date and time of the application. You can view information about what is required/qualifying here: Experience:
Unclear Seniority
- After you apply for the position we review all requested application materials to determine if your demonstrated knowledge skills and abilities qualify you for the position. We apply Veterans Preference points at each step in the process including this step (see below for more information about Veterans Preference).
Employment Type
Full-Time
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved