Community Admin Specialist
Community Admin Specialist
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Job Description
At Bitfocus were building more than software were building solutions that help end homelessness and transform communities. As a mission-driven team we strive to live by ourcore values - we lead with care innovate with insider knowledge and celebrate the power of community in everything we do.
We take pride in our work support one another and embrace smart risks that drive meaningful impact. We value authenticity curiosity and growth and we believe work should be both purposeful and enjoyable.
Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If youre passionate about using your skills to make a difference wed love to have you on the team.
We hope you consider bringing your talent and drive and join us in helping end homelessness!
We are seeking a highly motivated and experienced Community Admin Specialist to join our Community Administration team. The successful candidate will be responsible for performing a range of cross-functional duties in support of customer-facing teams and multiple communities. including: project management system administration data analysis and community training. The Community Admin Specialist develops and maintains a comprehensive partnership with the internal teams and the customers at multiple levels anticipating needs and providing solutions as a critical part of a regions homelessness response systems..
Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity or expression veteran status or disability.
THIS IS A FULLY REMOTE FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.
Compensation:
We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation including skills qualifications and professional experience which can cause your compensation to vary. This role has an annual targeted total compensation range of $48000 - $106000 which includes variable compensation (bonus) eligibility.
(Most candidates join us at the lower half of the range to leave room for growth learning and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)
Candidate AI Usage Policy:
At Bitfocus we are committed to fostering a hiring process that reflects each candidates unique skills experience and perspective. To support a fair and authentic evaluation process the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual) as well as take-home assessments test projects and work samples.
We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation please contact us in advance at We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.
About the Community Administration Team:
The Community Administration team partners closely with communities across the United States to maximize the role of HMIS as a key element of a strong homelessness response system. Our role varies widely and the day-to-day work may include responsibilities such as:
- Working closely with community partners to guide plan and manage complex initiatives in response to new federal funding.
- Consult with county leadership about bringing new shelters into the local coordinated entry system.
- Configuring Clarity Human Services to allow two agencies to share data.
- Reviewing data quality and outcomes dashboards to identify priority areas for agency outreach and support.
- Collaborating with other Bitfocus departments to develop a custom report.
- Designing audience-appropriate training for front-line staff agency managers and other community stakeholders. Topics may include HMIS requirements coordinated entry workflow local initiatives CoC best practices and/or other HMIS-related topics.
- And so much more!
As a Community Admin Specialist you will:
- Guide Plan and Manage: Work closely with community partners to guide plan and manage complex initiatives.
- Clarity Human Services and Looker: Configure Clarity Human Services and Looker software which requires staying current on software updates and new features and participating in user groups and forums to share best practices and troubleshoot issues.
- Training: Develop and deliver high-quality training and presentations to a variety of audiences including front-line staff managers and executive leadership. This includes developing training materials and evaluating the effectiveness of training programs to ensure they meet the needs of diverse learners.
- Data Analysis: Assist customer-facing teams with data analysis data visualization data quality reviews and outreach including providing support and expertise in managing and analyzing data to ensure accuracy completeness and meaningful insights.
- Reporting and Compliance: Assist customer-facing teams with configuring systems and/or submitting reports per HUD/local CoC requirements.
- Projects: Manage and/or assist on time-limited projects such as compliance audits updates per data standards and/or research and launch of new solutions involving overseeing and supporting various projects with specific timelines and objectives.
- Local and National Policy: Developing subject matter expertise on the local and national policies practices and program models that impact the homelessness response system.
What you bring:
- Proven data analysis skills: You possess strong data analysis skills. This includes the ability to collect analyze and interpret data related to homelessness such as demographic trends service utilization rates and outcomes
- Strong attention to detail and some project management skills: You have the ability to meticulously review policies regulations and program models to understand their nuances and implications. The ability to organize and prioritize tasks effectively create project timelines and coordinate with stakeholders to ensure smooth execution of initiatives related to homelessness.
- Experience in fields requiring compliance with regulations and policies: You have previous experience in fields that require compliance with regulations and policies (such as public housing healthcare education city government etc.)
- Ability to be flexible and pivot: The nature of addressing homelessness often requires flexibility and adaptability. You should be able to pivot quickly and adjust strategies based on evolving needs emerging challenges or changing requirements. This may involve revising project plans reallocating resources or exploring new approaches to meet the demands of the homelessness response system effectively.
- You have the proven ability to learn new technologies databases and/or software applications: In a rapidly advancing technological landscape it is crucial to have the ability to learn and adapt to new technologies databases and software applications.
- You have demonstrated the ability to reliably meet deadlines and contractual obligations: Meeting deadlines and contractual obligations is a critical aspect of this role. Should have a track record of consistently delivering high-quality work within specified timeframes.
- Youre highly organized with excellent time management skills: Strong organizational skills and effective time management are essential for success in this role. Should be able to efficiently manage your workload set priorities and allocate resources appropriately.
Were excited about you because:
- You have a proven track record of building strong relationships with civic and community leaders social service agency staff and other stakeholders.
- You have experience developing and conducting large-scale training and facilitating discussions across diverse audiences with a demonstrated ability to engage and motivate participants.
- You have excellent communication and diplomacy skills with the ability to navigate complex and sensitive situations with tact and sensitivity.
- You have demonstrated ability to manage projects from conception to completion meeting deadlines and contractual obligations and effectively triaging tasks to prioritize competing demands.
- You have strong people skills with the ability to develop and maintain positive relationships with clients partners and colleagues.
- You have strong analytical skills with a working knowledge of descriptive statistics data analysis tools and reporting methods.
- You are exceptionally organized with strong time management skills and the ability to manage multiple priorities and deadlines simultaneously.
- You have experience working in the social services sector with a solid understanding of the challenges and opportunities facing vulnerable populations.
- You have the ability to work independently as well as part of a team with a strong commitment to collaboration and partnership.
Why Bitfocus:
- Opportunity to make a meaningful impact: Join a mission-driven company that is dedicated to using technology for social good and making a positive difference in the world.
- Collaborative and dynamic work environment: Work with a talented and diverse team of professionals who are passionate about innovation and creating solutions that matter.
- A unique friendly and caring culture! Hear more from our employees on Glassdoor.
- Work in a fully remote/virtual environment
- Medical dental and vision insurance for employees and dependents. (100% employer paid for employee only and 50% employer paid for dependents!)
- Voluntary benefits options include Critical Illness Hospital Short-Term Disability and Long-Term Disability.
- Flexible Spending Account (FSA) Dependent Care Flexible Spending Account and Health Saving Account options!
- Employer-sponsored life insurance
- 401K retirement plan w/ 4% match.
- One-time $500 Home Office Stipend
- $75 per month towards internet and phone bills
- 100% paid parental leave for 12 weeks for birthing non-birthing adoptive and surrogate parents
- Apple MacBook for your home office
Required Experience:
Unclear Seniority
Employment Type
Full-Time
