Customer Relationship Management Representative I
Customer Relationship Management Representative I
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Job Description
Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader manufacturing the cleanest steel in the world for companies in the industrial aerospace and defense automotive and energy markets.
This position is eligible for a hybrid work schedule.
This position is not eligible for relocation.
Purpose and Scope
This position exists to provide customer service and support to customers regarding their orders.
Responsibilities
- Order Management
- Process PO changes initiated by the customer with high-level of data integrity.
- Perform contract validation
- Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
- Create and maintain in a positive relationship with our customers
- Customer and Contact Data management
- Customer contract forecast and product line awareness
- New opportunity processing / process inquiries along with inquiry assessment
- Communicate re-promises dispo shortages and overages to customer
- Provide accurate sales forecasts
- Enter short term (this week & next) customer ship schedules into SAP
- Shipment availability & release
- Customer Service Interface portal training leads call reports
- Initiate continuous improvement
- Participate in SOX audits as appropriate
- May be required to provide data to management and provide information for KPIs as needed.
- Communicate customer volume requirements timely and bring deviations to attention of DP
- Lead continuous improvement efforts
- Resource on IT projects that impact to our area
- Train the team on changes that impact our area
- Update training documents as appropriate
Technical Skills
- Problem solving skills that lead to continuous improvement of processes and procedures.
- Use of tools such as D365 CORE ICE Excel PowerPoint SharePoint Cognos Order Source Microsoft Teams etc.
- Strong communication skills.
- SAP experience preferred
Minimum Qualifications
- High School Diploma or GED
Preferred Qualifications
- High School Diploma or GED with4 years of customer service experience or related
- Associate Degree in Business Marketing or related with1 year of customer service experience or related
The company prohibits harassment or discrimination against any employee on the basis of any status protected by law including but not limited to race religion color national origin ancestry age disability genetic information gender sex or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full Time
