NC - Meck County - Service Support Analyst- Junior
NC - Meck County - Service Support Analyst- Junior
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Job Description
***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte NC.
The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues.
Aid customers concerning the use of computer hardware (i.e. tablets desktop and laptop) and software (i.e. O365 & Windows Operating systems etc.) including printing installation enterprise applications electronic mail and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management username provisioning system access and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management Request Management and Knowledge Management policies
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Employment Type
Full-time
