Apptad - Jamf Intune Engineer

Job Title: JAMF Intune Engineer

Location: Englewood Cliffs NJ

ABOUT THE ROLE:

The Enterprise Endpoint Engineering team is seeking a highly skilled Mac Engineer with deep MDM expertise (Jamf Pro and Microsoft Intune) Apple Business Manager experience software troubleshooting skills some development experience and strong systems administration skills. The ideal candidate will be responsible for designing and implementing Mac lifecycle management enforcing security policies and ensuring seamless integration with enterprise tools while optimizing user experience.

Our Mac Engineers are addressing gaps and continually improving engineering services and the delivery of devices. They automate away manual processes to increase reliability and reduce operational costs. They will track down defects and come up with innovative solutions to improve reliability and availability

RESPONSIBILITIES:

• Architect deploy and manage macOS device management solutions using Jamf Pro and Microsoft Intune.
• Own the lifecycle management of macOS devices including provisioning configuration patching and decommissioning.
• Develop and maintain automation scripts and policies to streamline device onboarding updates and compliance enforcement.
• Partner with security and compliance teams to enforce security baselines and implement best practices for endpoint protection
• Lead troubleshooting efforts related to macOS hardware software and integration with enterprise tools.
• Provide mentorship and technical guidance to junior engineers and IT support teams.
• Monitor system performance create documentation and generate reports on compliance and inventory.
• Stay current with macOS updates Apple enterprise technologies and endpoint management trends.
• Assist with architecture design implementation and documenting processes & procedures required for projects and services related to macOS device management solutions
• Implement new systems upgrades and modifications (including planning testing coordinating and scheduling)
• Monitor the production environment and ensure speedy resolution of issues taking ownership of problem management activities
• Provide Tier 3 escalation support for escalated Mac-related incidents and troubleshooting
• Address gaps and continually improve engineering services and delivery of devices
• Ensure support documentation is produced maintained and improved
• Automate manual processes to increase reliability and reduce operational costs
• Package deploy and manage software and updates
• Interface collaborate and coordinate efforts with vendors and other departments in the company inclusive of InfoSec and IT Operations
• Participate in audits and compliance activities by providing documentation and reports as needed
• Keep up to date with the latest macOS features MDM capabilities and enterprise endpoint management best practices

BASIC REQUIREMENTS:

• 5 years of experience in macOS end user computer engineering and administration in a large1scale enterprise environment (10K users)
• Expert-level experience with Jamf Pro (Policies Smart Groups Configuration Profiles Scripts). Qualified candidates must meet minimum certification requirements and have attained either of these certificates:

1. Minimum: Jamf 200
2. Preferred: Jamf 300

• Qualified candidates must have experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE)
• In-depth knowledge of macOS iOS and tvOS and should also be comfortable using the latest MDM practices Zero Touch Deployment methods automation practices and procedures data integrity and analytical reporting experience
• Proficient in scripting languages such as Bash Python AppleScript Perl or zsh for automation and custom workflows
• Strong knowledge of macOS internals security frameworks and MDM protocols
• Strong business acuity including understanding and practical application of relevant market/industry trends
• Excellent troubleshooting documentation and written/verbal communication skills
• Ability to thrive in an ambiguous and fast-paced environment and to manage multiple simultaneous projects requiring strong communication organization time management and problem-solving skills.

PREFERRED QUALIFICATIONS:

• Hands-on experience configuring and managing Microsoft Intune for macOS
• Experience with identity and access management systems (Active Directory Entra AD PingFederate etc.)
• Familiarity with CIS benchmarks and compliance frameworks like ISO SOC2 or SOX
• Experience with endpoint detection & response (EDR) tools such as CrowdStrike
• Knowledge of networking fundamentals including TCP/IP DNS firewalls and routing protocol