Customer Service Representative I
Customer Service Representative I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
List essential job functions; describe in terms of actions (verbs) and desired outcomes in order of most important first.
- Ensure customer calls/contacts billing collections cashiering field orders and other customer service functions are handled effectively timely and efficiently in a knowledgeable and positive manner.
- Receives investigates and resolves customer calls emails complaints and inquiries pertaining to billing collections and other customer service functions
- Responsible to achieve customer service metrics and satisfaction levels.
- Ensure all service orders are complete and entered into the CIS
- Assist with routing new development for meter reading and entry into CIS
- Professionally perform reception and cashiering functions.
- Process customer payments prepare daily deposits maintain cash reports
- Prepare billing adjustments
- Efficiently and accurately prepares updates maintains and files a variety of customer billing and collections information service orders data reports and the like.
- Promotes/explains company initiatives programs and processes to customers and obtains appropriate information from customers (ACH ebilling conservation etc.).
List the minimum requirements to be considered for this position.
Associates degree or equivalent from a two-year college or technical school preferred
Regulated Utility or Municipality customer service experience preferred
Experience using CC&B Customer Billing Information System or similar is preferred
Ability to function in the digital world using computer laptop tablet smart phone devices and software to communicate and perform and record work.
Knowledge of Google platform
Full time/Part time hours Full - time
Work Week - Mon-Fri
Hours - 8 - 4:30
O.T. Eligible: no
Employment Type
Full-time
