Customer Service Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Position Purpose:
We are looking for a qualified team leader to manage our team and provide effective guidance. You will be
responsible for supervising managing and motivating team members on a daily basis. As a team leader you will be the contact point for all team members so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
Primary Duties /Responsibilities:
- Set clear team goals and KPIs
- Delegate tasks and set project deadlines
- Oversee day-to-day teams operation and performance
- Do regular performance evaluation
- Create a healthy and motivating work environment and atmosphere
- Develop a well designed and motivating evaluation program
- Communicate with teams about their performance
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members feedback and resolve any issues or conflicts
- Plan and organize team building activities
Work Environment:
The job holder spends most of the time in an office environment.
Qualifications :
Education / Experience / Background:
- Degree in Management or training in team leading is a plus
- 1 to 3 years experience in a similar position
Knowledge / Skills / Abilities:
- Flexibility regarding working hours in busy periods
- Autonomy
- Spoken and written bilingualism is an advantage
- Initiative
- Well organized
- Versatility
- Team player
- Great interpersonal and communication skills
- Sense of ownership and pride in your performance and its impact on companys success
- Critical thinker and problem-solving skills
- Good time-management skills
- Proficiency in MS Office and Google suite applications
Physical Requirements:
- The position may require prolonged periods sitting; working on the telephone and/or computer as well as interactions with other staff members and customers.
- The occasional handling of heavy boxes weighing up to 40 pounds may be required and the job holder must lift and move office supplies if requested.
Additional Information :
Benefits: Veolias comprehensive benefits package includes paid time off policies as well as health dental vision life insurance savings accounts tuition reimbursement paid volunteering and addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
