Medical Receptionist
Medical Receptionist
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Job Description
Are you excited about a new and exciting opportunity Do you have a passion for working with families and individuals in need of healthcare housing and community support services Are you interested in working for a mission-driven and innovative organization Well look no further! At Community of Hope we envision Washington DC where everyone is healthy housed and hopeful. If you are ready to make a positive difference in the community this position is for you!
Our mission: To improve health end homelessness and partner with communities to make Washington DC more equitable.
Our Approach and Values:
We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives.
We embrace diversity welcome all voices and treat everyone with respect and compassion.
We lead and advocate for changes to make systems more equitable.
We strive for excellence and value integrity in all that we do.
Position Summary: The Medical Receptionist reports directly to the Call Center Coordinator the Medical Practice Manager the Assistant Practice Manager the Lead Call Center Receptionist the Facilities Manager and the lead Medical Receptionist within their respective program as assigned. This is a full-time position at our Conway Health & Resource Center in SW DC.
The pay rate for this position ranges between $21.63 - $24.03 per hour and the offer amount is determined by the candidates education qualifications and experience. Indeed provides their own estimated salary calculator and is not affiliated with COHs range.
Highlighted Duties and Responsibilities:
- Greets patients in a polite and professional manner on the telephone and in person.
- Ensures smooth patient flow at the front desk by checking patients in ensuring all forms are completed collecting payment completing charts in a timely manner and ensuring patients have a positive check-in and check-out experience when visiting or calling COH.
- Answers and screens all telephone calls daily while scheduling appointments creating telephone encounters and forwarding them to the appropriate personnel within 1 business day.
- Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account.
- Verifies patients insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.
- Collects payments for visits logs payments in eClinicalWorks and issues receipts to the patient.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
- Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues troubleshoots the problem works to find a solution and contacts supervisor for further assistance if an immediate solution is not available.
- Calls emergency codes per the protocol when appropriate.
- Performs other duties as requested by supervisor.*
- This position is required to work 100% on site. Please note that the remote work agreement is subject to change at any time and the supervisor may require in person learning for a specific amount of time after hire.
- High School Diploma/GED required.
- Minimum of one year experience as a Medical Receptionist preferred.
- Experience with Electronic Medical Record. Experience with eClinicalworks preferred.
- Bilingual in English and Spanish/Amharic strongly preferred.
- Strong customer service skills required.
- Strong organizational skills and commitment to working in a professional environment.
- Strong organizational skills and commitment to working in a professional environment.
- Strong customer service skills.
- Strong computer skills (MS Word MS Excel MS Outlook Internet) required.
- Ability to work a flexible schedule including evenings and weekends required.
- Ability to travel to work at other sites as needed required.
- Proof of required vaccinations is required. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason subject to applicable law.
At COH we prioritize the following well-being and work-life balance-centered benefits:
- Remote work opportunities are available for many but not all of our roles promoting a culture of work-life balance.
- 8-hour workdays which include a paid lunch.
- 11.5 paid company holidays 1 personal floating holiday 15 days of paid vacation (increases to 20 after 3 years of service 25 after 10 years of service and 30 after 15 years of service) and 12 days of paid sick leave on an annual basis.
- Annual performance-based raises up to 5% of your annual pay.
- National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants.
- Tuition reimbursement loan repayment for clinicians licensing reimbursement and continuing education unit funds for licensed staff.
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year.
- Ongoing internal leadership training for supervisors.
- Ongoing well-being activities culture compact activities and training and trauma-informed care initiatives and training.
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield.
- Life insurance short-term disability and long-term disability insurance.
- 403(b) Retirement Plan.
- Flexible Spending Accounts for medical and dependent care reimbursable expenses.
- And much more!
About Us:
Community of Hope is a mission-driven innovative and rapidly growing nonprofit. For 45 years we have provided healthcare housing and community support services to make Washington DC more equitable. As a Federally Qualified Health Center we provide medical dental emotional wellness and care coordination services for the whole family at three locations in DC.
Community of Hope also strongly emphasizes maternal and child health with midwifery practice and the only free-standing birth center in 2024 Community of Hope provided about 50000 medical visits 6300 dental visits and 17000 behavioral health visits for about 16000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1600 households1384 families and 220 individualsexperiencing homelessness in DC. Community support through Family Success Center our WIC nutrition centers and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy housed and hopeful.
In 2025 we were selected as one of The Washington Post 150 Top Workplaces. This is the 8th time weve been selected since 2014 based on feedback from our staff.
To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope contact a Recruiting Coordinator. Email: Phone: . Community of Hope is an equal opportunity employer.
Employment Type
Full-Time
