Head of Omnichannel & Stakeholder Engagement, US

Make your mark for patients

We are looking for aHead of Omnichannel & Stakeholder Engagement who isdynamic innovative and influential to join us in our Global Omnichannel Leadership Team.This position can be based in either our Atlanta Georgia or Raleigh North Carolina offices in the United States. Thishybridposition requires a minimum of 40% on site presence and up to 20% domestic/international travel.

About the role

You will lead the US omnichannel function overseeing a team of brand and therapy area-specific Omnichannel Leads responsible for planning and executing data-driven integrated marketing strategies. This role will ensure alignment with global omnichannel strategies while tailoring approaches to the unique needs and regulatory realities of the US market. As a member of the Global Omnichannel Leadership Team you will represent local market priorities drive operational excellence and contribute to the evolution of UCBs omnichannel capabilities and digital transformation.

Who youll work with

Internally you will work with IT Digital Technology Brand Teams Market Access Medical Legal Integrated Insights & Advanced Analytics Insights to Impact Compliance & Regulatory Teams to integrate omnichannel strategies into broader business plans. Externally you will work with Omnichannel and media agencies next best action suppliers and various consultants.

What youll do

• Lead the US Omnichannel team overseeing brand- and therapy-specific planning and execution.
• Set the vision and strategy for US omnichannel including developing and managing a roadmap to evolve and enhance our omni capabilities.
• Enable omnichannel capabilities (next best action data usage performance management etc) across diverse functions.
• Translate business goals into US omnichannel strategies aligned with global frameworks and regulations.
• Coach and develop Omnichannel Leads fostering consistency and capability across brands.
• Represent US needs globally; adapt global strategies and influence omnichannel evolution.
• Promote and integrate Omnichannel Hub services into US campaigns and planning.
• Partner cross-functionally to align omnichannel with broader strategy and ensure compliance.
• Ensure operational excellence through measurement optimization and consistent omnichannel performance tracking.

Interested For this role were looking for the following education experience and skills

Minimum Experience/Skills Required:

• Bachelors degree
• 10-15 years of experience in pharma/healthcare omnichannel or commercial roles 5 in leadership.
• 10-15 years of experience in leading cross-functional teams and developing brands.
• 10-15 years of experience in driving organizational change and tech-enabled engagement transformation.

Preferred Experience/Skills:

• Master/Doctors degree
• Experience in leading US-specific omnichannel teams with a deep understanding of the markets unique regulatory and compliance requirements as well as customer engagement preferences across different segments (e.g. HCPs patients payers)
• Proven experience working with global omnichannel teams and adapting global strategies to the local US context particularly in evolving and aligning strategies within a matrixed organizational structure.
• Experience in integrating digital transformation initiatives with omnichannel strategies particularly in advanced technologies such as GenAI CRM marketing automation tools and analytics platforms.
• Ability to foster cross-functional alignment across marketing commercial digital IT and other teams to drive operational excellence in omnichannel execution.
• Experience in managing omnichannel operations for large pharmaceutical portfolios including budget management vendor relationships and resource planning.
• Experience with advanced omnichannel analytics particularly around segmentation personalization customer journey mapping and campaign optimization.

This positions reasonably anticipated base salary range is $00 per year. The actual salary offered will take into account internal equity and may also vary depending on the candidates geographic region job-related knowledge skills and experience among other factors.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are around 8500 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employment decisions will be made without regard to any characteristic protected by applicable federal state or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment your employment with UCB or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws orders and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.