Customer Account Representative
Customer Account Representative
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Job Description
Job Description
We are looking for a dedicated Customer Account Representative to manage client accounts resolve issues efficiently and ensure customer satisfaction. This position is ideal for someone who is solution-driven attentive to detail and enjoys fostering client relationships in a professional and fast-paced environment.
Responsibilities
Manage a portfolio of client accounts ensuring timely and accurate service
Serve as the primary point of contact for customer inquiries and concerns
Resolve customer issues promptly while maintaining high satisfaction levels
Monitor account activity and follow up on outstanding items
Collaborate with internal departments to deliver effective solutions
Maintain detailed records of customer interactions and transactions
Provide regular updates and reports on account performance
Identify opportunities for process improvements and client retention
Qualifications :
Qualifications
Bachelors degree in Business Communications or a related field preferred
13 years of experience in customer service or account management
Strong verbal and written communication skills
Problem-solving mindset with a customer-first approach
Ability to manage multiple priorities in a structured manner
Proficiency in Microsoft Office Suite and CRM tools
Detail-oriented with excellent organizational skills
Additional Information :
Benefits
Competitive annual salary ($55000$63000)
Professional growth opportunities within a supportive environment
Comprehensive training and development programs
Health dental and vision insurance packages
Paid time off and holidays
Retirement plan options
Collaborative and inclusive team culture
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
