Switchboard Operator
Switchboard Operator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Answering internal and external phone calls on a multi-line phone within a switchboard for all three hospital sites
- Respond to inquiries through the physicians answering service
- Maintain imminent changes on SPOK calendar for physicians and clinical staff
- Respond to all emergency codes and follow procedures
- Page/Text and or call/email physicians as required
- Transfer calls to appropriate departments / staff / patients
- Activate new pagers / swap existing pagers if damaged
- Documenting call transactions and codes
- Other related duties
Qualifications :
Halton Healthcare is seeking individuals who are competent in their chosen profession; are patient/customer focused; are team players; are effective communicators; are caring and respectful and are fiscally responsible.
- Grade 12 diploma required
- Minimum of 6 weeks training required.
- Switchboard is a 24/7 365 day department. Must be reliable and available for shifts on short notice
- Minimum of 2 years of related experience working in a switchboard preferably in a hospital setting
- Must be able to type at least 30 wpm
- Experience with Outlook Excel Microsoft Teams & Meditech preferred
- Experience with SPOK Console an asset
- Excellent customer service skills
- Strong attention to detail
- Demonstrate strong interpersonal skills
- Excellent problem-solving ability
- Experience using a computer
- Demonstrated ability to work independently in a fast paced stressful environment
- Must have strong verbal and written communication skills
- Able to diplomatically respond to inquiries from physicians staff volunteers patients family members and members of the general public
- Must be able to meet the physical requirements of the job which requires prolonged periods of sitting
- Satisfactory employment and attendance record required
Additional Information :
Status: Temp. Full-Time (Approx.18 months)
Hours: Monday to Sunday - All Shifts: Days Afternoons & Nights; 8.5 7.5 6 5 & 4 hour shifts - occasional 11 & 12 (Hours are subject to change based on operational needs)
Salary: $23.20 to $28.96 per hour
Date posted: July 29 2025
Internal applications due by: August 5 2025
REF2503G
Halton Healthcare is an equal opportunity employer who is committed to integrating diversity equity and inclusion throughout our operations policies and culture. If you are passionate about what you do motivated by a job well done and as committed to excellence quality and patient satisfaction as we are wed like to hear from you. Please attach your current resume directly to this posting.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation we will work with you to meet your accommodation needs to ensure your equal participation.
All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
