Field Service Engineer
Field Service Engineer
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$ 60000 - 80000
1 Vacancy
Job Description
CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at.
Responsibilities
Provides all aspects of the field-based equipment service and installation activities. Has all technical knowledge for Installation and service and repair activities. Utilize training and knowledge for all aspects of D365 CRM relating to service. Also The Field Service Engineer will work with the manager in assisting with other products and devices as required by the business
Essential Functions & Accountabilities:
- Perform final installation services at customer locations throughout North America for fulfillment of equipment sales.
- Obtain certifications to install and service all IVF equipment supported by CooperSurgical.
- Provide service maintenance calibration and validation of equipment as needed.
- Answer inquiries over the telephone from customers and sales personnel as needed. Offers technical support over the telephone as necessary.
- Provide on-site and or in house equipment repair as needed.
- Ability to travel frequently to sites and possibly work extended hours as required when setting up and validating lab equipment or when providing support services. Up to 90% travel required.
- Maintain accurate paper work supporting device history records. Secure Sales Order confirmation by end users documenting satisfactory installation of products.
- Participate in the equipment provision for workshops and trade shows (set up and tear down) assuring care and maintenance of equipment and packaging.
- Manage travel arrangements related to field work with a focus on reducing downtime and travel related costs.
- Participate in production and workflow planning meetings and other related company functions as needed.
- Perform other duties as assigned.
Travel:
100%
#LI-DD1
Qualifications
- Bachelors Degree in a related technical discipline or equivalent experience.
- Biomedical Equipment education a plus
- Minimum of 5 years of Medical Equipment Field Service or Service and Repair.
- CRM business system operation
- Medical device service background required.
- Basic understanding of microscopy and micromanipulation of living cells.
- Ability to organize prioritize and work independently.
- Good interpersonal skills when relating with customers peers and management.
- Experience in electrical troubleshooting. Familiarity with electronic test equipment and hand tools.
- Experience in mechanical installation and troubleshooting.
- Ability to solve problems identify solutions and develop action plans to satisfy customer needs.
- Analytical abilities to diagnose repair needs of improperly functioning products.
- Experience working with MS Office and ERP systems.
- Passing of background check which may include verification of prior employment criminal conviction history educational and driving records.
As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us at learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
For U.S. locations that require disclosure of compensation the starting base payfor this role is between $60000 - $80000. The actual base payincludes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
Employment Type
Full-Time
