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HOW YOU WILL MAKE AN IMPACT
SG 10/11
*This is a remote-based sales position. Candidate must be located in the Western Region near a major airport and be able to travel domestically up to 50% of the time.*
The Key Account Representative (KAR) supports key fleets and acts as an in-house resource for fleet personnel. The KAR will work to build a long-term professional relationship with the fleet and gain an in depth understanding of their operations and areas where Continental can offer a greater level of support.
Creates new accounts. Speaks directly with new and existing customers or clients to explain features and merits of products or services offered. Demonstrates products or services and provides assistance in the best application of products or services
Answers all questions concerning a product or service with appropriate referrals where required. Closes transactions and takes orders. Submits time and expense reports to management.
Investigates product/service warranty claims to ensure resolution within organization policies. Analyzes and interprets records of present and past sales trends and costs estimated and realized revenue administrative commitments and obligations incurred for management.
Contacts prospects and explains features and merits of products or services offered utilizing persuasive sales techniques. Calculates and quotes prices. May coordinate company technical engineering support and services to ascertain customers needs.
Utilizes creative problem solving strong communication skills (both with internal and external stakeholders) hands on evaluations/audits of fleet yards/shops and technical tire expertise to demonstrate value to the fleet.
Represents the fleet to Continental and Continental to the fleet. The KAR should feel comfortable presenting themselves in both shop environments and corporate settings.
Supports fleets as a dedicated Continental resource to implement troubleshoot and maintain tires and technology products with the customer. The KAR will partner with the regional Key Account Management and Strategic Account Management teams to develop and execute a support strategy for the assigned fleet(s). By providing sales-related and technical support at a high-frequency basis on site the KAR works to ensure the long-term success of Continental products and programs.
Fleet Support and Consulting:
Work as a subject matter expert in Fleet Tire Operations. This expertise will be gained through an extensive training program upon entry to the company and a network of other KARs supporting your continued development with specialized training. KARs will use this information in a consultative approach to add value to the fleet.
Analyze fleet and maintenance operations with an emphasis on their tire program.
Investigate existing or potential pain points and develop a plan of corrective action.
Utilize audits and tire tracking to stay up to date and involved with hands on action in the fleet to continually provide additional value.
Work with management to develop long term strategies for fleet tire management.
Dealer/Local Support:
Work with servicing dealers to encourage a high level of service to Key Fleets and address any potential problems. KARs must also work with other internal representatives to coordinate efforts in local territories or with respective dealers.
Local Fleet Asset:
Serve as a local asset to support other KAM/SAM fleets who have units around the general vicinity of the KAR. Also offer local TTSM/DM/RM with fleet support when requested. This includes working as a network with other KARs KAMs and SAMs to gather data find solutions and provide a high level of customer service to large fleets.
Qualifications :
WHAT YOU BRING TO THE ROLE
ADDITIONAL WAYS TO STAND OUT
Additional Information :
THE PERKS
EEO-Statement:
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals without regard to unlawful consideration to race color sex sexual orientation gender identity age religion national origin disability veteran status or any other status protected by applicable addition as a federal contractor Continental complies with government regulations including affirmative action responsibilities for qualified individuals with a disability and protected veterans where they apply. To be considered you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings we encourage you to reapply for other opportunities as they become available. Further Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process please reply to or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes such as following up on an application or non-disability related technical issues will not receive a call back.
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Remote Work :
Yes
Employment Type :
Full-time
Remote