Regional Governance, Performance and Program Management Lead
Regional Governance, Performance and Program Management Lead
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1 Vacancy
Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
What your day-to-day will look like:
Contract Governance:
- Serve as the primary point of contact for clients on contractual and governance matters
- Coordinate contract management and governance meetings
- Ensure compliance with all contractual obligations and deadlines
Performance Management:
- Manage performance management framework as per requirements
- Monitor KPIs including trending analysis and oversight of any KPI failure rectification plans
- Oversee performance dashboards and reporting systems to ensure alignment to strategic objectives
- Analyze performance data to identify trends opportunities and areas for improvement
- Lead performance review processes and provide guidance on performance-related issues
- Oversee formal KPI reporting and present results at quarterly business review meetings
- Manage client satisfaction surveys and feedback processes
Transformation Program Management:
- Establish and maintain a robust Transformation governance framework to support delivery of transformation initiatives
- Develop and implement program management methodologies tools and best practices
- Oversee multiple concurrent transformation projects ensuring continued alignment with strategic objectives
- Liaise with RAD & Transformation lead to manage resource allocation risk management and budget control
Reporting & Business Intelligence:
- Collaborate with business intelligence team on design delivery and maintenance of business intelligence reports dashboards and data analysis for clients
- Coordinate all contractual reporting obligations
- Manage ad-hoc and urgent reporting/data requests from clients
Data Governance:
- Support the governance of account data
- Monitor and regularly report on data quality
- Work with relevant teams to design and implement plans to improve data quality
Integration and Synergy:
- Work with RAD to ensure alignment of transformation initiatives with performance management objectives and client contract requirements
- Ensure that performance metrics are incorporated into transformation projects
- In relation to always-on transformation be ever curious to leverage network to identify built environment best practices into transformation initiatives focusing on sustainability workplace experience and operational efficiency
Leadership and Stakeholder Management:
- Engage with JLL account leadership team JLL platform team and clients to ensure buy-in and support for initiatives
- Present progress reports and recommendations to JLL management and client teams
- Manage relationships with external consultants vendors and client stakeholders as required
Desired or preferred experience and technical skills:
- Excellent execution skills capable of managing complex projects
- Excellent analytical and problem-solving skills
- 5 years of experience in real estate facilities management or related built environment fields is of benefit
- Experience managing across regional contract ideally within APAC
- Strong verbal and written communication skills as well as presentation skills
- Transformation or Change management experience in large organizations
- Proficiency with technology and ability to learn new systems quickly including program management tools such as Smartsheets Workfront or similar
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs
Required Skills and Experience:
- Bachelors degree or equivalent ideally with a focus on business administration/management or related field
- Experience in program management performance management frameworks and contract management
- Proficiency in project management data analysis tools and business intelligence platforms
Critical Competencies for Success
Client Focus & Relationship Management
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client staff including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service-oriented attitude
People Management and Team Leadership
- Ability to work across matrixed teams effectively cross-train them well and promote open constructive and collaborative relationships at all levels
Program Management & Organizational Skills
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and look at long term solutions
Other Personal Characteristics
- Natural communicator who enjoys engaging at all levels
- Self-motivated and confident
- Exhibits honesty & trustworthiness
- Open to new ideas and willing to challenge status quo
- Works well with diverse teams from various countries/cultures
Key Stakeholders
- JLL on-account team
- Client Representatives
- JLL platform team
- Vendors supporting transformational activities
Reporting to: Regional Account Director & Transformation lead
Location:
On-site Hyderabad TS Mumbai MH Navi Mumbai MHScheduled Weekly Hours:
48If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Employment Type
Full-Time
