Apprentice, Order-To-Cash
Apprentice, Order-To-Cash
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Job Description
About the Role:
Grade Level (for internal use):
05The Impact: This role will be part of the Corporate Finance Business Services team responsible for providing customer support to various divisions of S&P Global.
What is in it for you:You will be a member of the Corporate Finance team assuring the Global Business Services operations customer support is best in class globally focused and customer centric to support a growth minded organization. You will have the chance to work in a diverse and multicultural environment interacting with clients and team members worldwide.
Key Responsibilities Client Financial Relations/Collections
- Participation in the collection of all outstanding receivables which includes making collections calls and other communications with clients
- Enforcing Policies and procedures related to collection activities and payment processing
- Providing timely customer service for items such as customer refunds payment forms payment discrepancies and tax forms
- Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
- Working with other business teams including Sales Order Management and Client Services to solve customer issues impacting payment
- Noting and reporting customer status through account reviews account notes and meetings with various business stakeholders
- Assisting in the maintenance of customer contact information
- Training new Apprentices Sharing knowledge and understanding of processes and procedures
- Performing other related tasks as required
Key Responsibilities Order Management/Billing
- Responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines.
- Complete an accurate and thorough review of Standard Quotes daily in our CRM (Customer Relationship Management) Systems Salesforce to provide an accurate invoice to clients for prompt payment
- Gain understanding of core billing systems (Zuora Oracle Cloud (Fusion) SAP Salesforce CPQ) and tools utilized in Business Services
- Notify management of trends within OM Review that have a negative impact to SLA (Service Level Agreement) or to our subscribers (Document and provide prompt/actionable resolution)
- Fulfill all audit requirements set forth by management.
- Performing other related tasks as required.
Qualifications:
- At least a bachelors degree in any field or relevant discipline Freshers only.
- Experience in Customer Service Collections or Billing roles is a plus but not required
- Candidates must have strong verbal and written English communication skills.
- Candidates will be required to perform in team and individual settings and will be working with global business partners
- Excellent problem-solving skills attention to detail goal oriented and high initiative attributes are competencies for success in this role
- A commitment to excellent customer service
- Basic knowledge of MS Office Suite products including Excel is a plus
- Must be amenable to working a hybrid schedule with a minimum of two days each week in an office setting
#L1-RS2
Whats In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -
Employment Type
Full-Time
Key Skills
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