Digital Services Specialist

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Digital Service Specialist in Los Angeles CA US were looking for

Your future role

Take on a new challenge and apply your digital services expertise in a new cutting-edge field. Youll work alongside collaborative and results-driven teammates.
Youll play a pivotal role in driving digital transformation projects that empower Operations and Maintenance staff to excel. Day-to-day youll work closely with teams across the business (such as Services Operations Maintenance and Corporate IT) ensure compliance with corporate IT and cybersecurity processes and document stakeholder requirements to meet business needsand much more.

Well look to you for:

• Establishing a digital and innovative way of working for the Services Operations and Maintenance (O&M) Product Line

• Improving IT cost variability and efficiency

• Managing the operational relationship between Services O&M Product Line and Alstoms Digital Services (DS) counterparts at the site level

• Reducing cybersecurity risk

• Ensuring Alstom Digital Services (DS) deliver on service level agreement commitments through enforcement of processes and periodic reviews

• Implementing corrective action plans for areas where Digital Services (DS) service delivery is not meeting business expectations

• Reviewing detailed root cause analysis (RCA) documents for outages or high-impact incidents and coordinating with business partners to prevent reoccurrence

• Acting as the focal point for all Digital Services (DS) matters and correspondence with Alstom Digital Services (DS)

• Escalation management at the site level to ensure potential issues do not impact business performance

• Collaborating with project teams to ensure timely delivery and quality implementation of new products and procedures

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:

• Degree in information technology or information technology management (a masters degree in information system management is preferred).

• Experience or understanding of end user support particularly in a digital services environment.

• Knowledge of emerging technologies software contract compliance and corporate IT processes.

• Familiarity with cybersecurity practices and digital transformation initiatives.

• Solid communication skills with Executive Staff.

• Results-oriented mindset with the ability to work autonomously in an international environment.

• Teamwork and collaboration skills to work effectively with diverse stakeholders.

• Proficiency in Office 365 Suite Tier 1 ERPs project planning user acceptance testing and requirements gathering.

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:

• Collaborate with transverse teams and helpful colleagues

• Work with cutting-edge digital transformation projects that enhance Operations and Maintenance efficiency

• Progress towards becoming a key player in establishing innovative and secure IT solutions for the Services O&M Product Line

• Contribute to innovative projects

• Utilise our dynamic and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development through award-winning learning

• Compensation: $93500 - $107 500

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Salary Range:$93500 - $107 500

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.