Senior Genesys Cloud CX Consultant
Senior Genesys Cloud CX Consultant
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1 Vacancy
Job Description
We are seeking an experienced Senior Genesys Cloud CX Consultant who will be responsible for designing implementing and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX strong problem-solving abilities and the ability to work closely with clients to understand their needs and deliver tailored solutions.
Language Requirement:
This role requires fluency in Mandarin/Chinese due to the need to communicate with Mandarin-speaking stakeholders and/or review documentation written in Mandarin.
10-Minute Mandarin Language Test:
Responsibilities:
- Design implement and support Genesys Cloud CX solutions to meet client requirements.
- Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects.
- Customize and integrate IVRs and data sources within the Genesys Cloud platform.
- Drive migrations from legacy environments to Genesys Cloud.
- Configure and manage queues and skills in Genesys Cloud.
- Provide technical expertise and support for Genesys Cloud implementations and integrations.
- Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations.
- Collaborate with clients to gather requirements and design solutions that meet their needs.
- Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
- Maintain clear and effective communication with stakeholders and provide regular updates on project status.
- Generate technical documentation: Visio callflow diagrams API specs deployment plans.
Qualifications :
- 5 years of experience with Genesys Cloud CX including WEM/WFM and digital channels.
- Strong expertise in Genesys Cloud CX including hands-on experience with Amazon Web Services (AWS).
- Proficiency with applications leveraging APIs.
- Ability to work closely with stakeholders to gather requirements and design with technical documentation creation and writing.
- Fluent English and Mandarin written and spoken level.
- Bachelors degree in Telecommunication Computer Engineering Computer Science or a related technical discipline.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently covering client-facing expert role.
Nice to have:
- Genesys Cloud Certified Partner Genesys Cloud Certified Professional or Genesys Cloud Certified Developer.
- Experience with other cloud platforms (e.g. Microsoft Azure Google Cloud Platform).
We offer:
- The Chance to Make an Impact: grow alongside some of the tech industrys premier talent with a 99% project success rate delivering for some of the worlds biggest brands. Collaborate on projects that really matter shaping the future of global industries for some of the biggest names in business.
- A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work within a close-knit values-driven community.
- Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference in their own way.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues including IT education community empowerment fair operating practices environmental sustainability and gender equality and inclusion.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
