posSr Analyst III Infrastructure Services
posSr Analyst III Infrastructure Services
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Job Description
Job Description:
Responsibilities:
- Provide on-the-spot technical support to employees who visit the IT walk-up desk.
- Troubleshoot and resolve hardware software and network issues.
- Assist with the setup and configuration of new devices and applications.
- Maintain accurate records of support requests and resolutions.
- Collaborate with other IT team members to ensure timely and effective problem resolution.
- Educate employees on best practices for using technology and software.
- Perform routine maintenance and updates on IT equipment.
- Ensure compliance with company IT policies and procedures.
- Provide on-site field support to customers including installation servicing and repairing systems and equipment.
- Verify and approve operational quality of system equipment.
- Resolve customer issues in the areas of hardware installation repair upgrade and maintenance.
- Assist in investigating and resolving complex installations and maintenance matters of significance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to the appropriate personnel/service areas for follow-up testing and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
- Troubleshoot user accounts.
- Understand SCCM VPN Azure O365 Windows 10 & 11.
Requirements:
- 4-6 years of experience in IT support or a related field.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common office software and applications (e.g. Microsoft Office Google Workspace).
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g. CompTIA A Microsoft Certified Professional) are a plus.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Senior IC
Employment Type
Full-Time
