Lead, Contract and Performance

As the Lead Contract and Performance you will guide the delivery of innovative service initiatives drive continuous improvement and ensure programs transition successfully into long-term sustainable practice.

• Full time (1.0 FTE) Permanent role
• Remuneration: $89184.51 - $111200.77 12% superannuation generous NFP salary packaging options up to $18550.
• Location - 737 Bourke Street Docklands Victoria 3008 Close to Southern Cross Train Station Onsite or Hybrid; WFH options available.

Short description about the role

Reporting to the Manager Contract and Performance the Lead Contract and Performance will be part of the Service Development and Reform team providing high-level program management support related to mental health.

The Lead will engage collaboratively with internal and external stakeholders to deliver shared outcomes monitor program performance and evaluate impact. This includes coordinating activities across internal stakeholders supporting workforce capability efforts and contributing to continuous quality improvement through statewide communities of practice.

About Us

We are North Western Melbourne Primary Health Network (NWMPHN) - Victorias largest independent locally governed and run not-for-profit PHN dedicated to improving primary health care in Melbournes northern western suburbs and inner-city areas. We help people stay well by commissioning health services to deliver better and more accessible primary care.

What are PHNs

PHNs have been established with two key objectives:

• Increasing the efficiency and effectiveness of services for community members particularly those at risk of poor health outcomes
• Improving coordination of care to ensure people receive the right care in the right place at the right time.

At NWMPHN we offer:

• Flexible working arrangements including work-from-home options.
• Up to 6 days of Paid Life Leave per calendar year for cultural celebrations family events birthdays etc.
• Support for parents with Paid Parental Leave options.
• Additional Paid leave during End-of-Year close down period.
• Generous NFP salary packaging health and wellbeing programs and professional development opportunities.
• Supportive and inclusive workplace culture.
• Opportunities for professional development and career progression.

For more information on Staff benefits please visit: will my typical week look like

• Lead daily project tasks to roll out integrated mental health services including procedural design and stakeholder communications.
• Coordinate internal and external program reviews and contribute to data-driven evaluation processes.
• Support system-wide reporting improvements to track performance outcomes and risks against agreed targets.
• Provide leadership coaching and wellbeing support to direct reports while fostering team learning and growth.

Relevant Resources:

• Reconcilation Action Plan
• NWMPHN Governance Framework
• NWMPHN Strategic Plan 2024 - 2028

About you:

• Understanding of the Australian primary health care system including the intersections between primary and tertiary care the role of the State and Commonwealth and the role of PHNs as commissioners.
• Confidence and experience interacting with external stakeholders and bringing multiple sectors together to ensure patient safety and quality of care.
• A collaborative leadership style providing professional development for shaping a high-performance team.
• High project management and report writing skills ability to work autonomously Experience in hospital primary care or other health care delivery settings would be preferred
• Well-developed interpersonal skills and an ability to form effective professional relationships and networks with a broad range of stakeholders across all levels.

NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers.

We strongly encourage applications from Aboriginal and Torres Strait Peoples.

We welcome applications from people with diverse backgrounds and lived experiences. If you bring curiosity adaptability and the right skills - even if you dont check every box in the responsibilities or qualifications section - we still encourage you to APPLY!

Should you need any specific support or accommodations during the recruitment process or afterwards please reach out to the HR team at

Candidates with valid work rights will be fully considered. The successful candidate will be required to undertake a National Police Check Drivers licence Working with Children Check.