Manager, Pro Dealer Success
Manager, Pro Dealer Success
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a member of the Vehicle Care Team you will be responsible for delivering the Vehicle Care Portal at scale to the Ford Pro Dealer Network. This will require collaboration across our Dealership Network and several stakeholders at Ford (Ford Pro CX FCSD Digital Product Marketing XD Field Operations IT GDIA Model e Lincoln Finance Legal etc).
The Ford OS Behaviors (Excellence Focus and Collaboration) define what it looks like to be part of this team. We will aspire to be role models of the Ford OS Behaviors and earn the right to be part of the Ford family every day.
Responsibilities
- Manage the communications coordination and execution of Vehicle Care Digital Tools (such as the Vehicle Care Portal) with internal partners and Ford/Lincoln Dealerships.
- Collaborate closely with dealerships the Field Field Ops and internal stakeholders to successfully pilot and scale product.
- Dealer Activation & Usage: Scale dealer activation and lead communications and materials to support Dealer and Field Teams
- Develop and execute Field and Dealer onboarding process
- Dealer Training: Collaboration with the Field/RE&T teams to develop Best Practices Playbook materials and training tools for Field & dealers. Launch an operationalization module to field.
- Dealer Performance & Improvement (Engagement): Deploy Monitor and evaluate key performance indicators (KPIs) to track the effectiveness of current strategies and identify areas for improvement or innovation. Work with Field Operations on communicating performance.
This position is a U.S. based role but will have global collaboration responsibility
Qualifications
Success will require a mix of talent that collectively understands the customer (as people) and Dealers and how to effectively communicate with them.
Key Leadership Behaviors
Strong OS Behaviors Effective Communicator Proactive Leader Smart Work Ethic Collaborative Curious Creative Organized
Competencies / Skills
- Bachelors degree
- 5 years of experience
- Ford Pro/Fleet experience strongly preferred
- Ford/Lincoln Field experience strongly preferred; subject matter expert on dealership operations (Sales AND Service).
- Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization
- Possess strong interpersonal skills demonstrating professionalism in all actions
- Collaborative team player comfortable working in a high pressure fast paced environment where identifying needs providing solutions and adding value is a prerequisite
- Ability to work independently thought leadership forward thinking
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits click here: This position is a range of salary grades LL6 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.
Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-KH2
Proficient use of PowerPoint Excel Word
Required Experience:
Manager
Employment Type
Full-Time
