Virology Customer Team Leader - Northwest District
Virology Customer Team Leader - Northwest District
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$ 169700 - 267200
1 Vacancy
Job Description
Job Description
The Customer Team Leader (CTL) plays a critical role in establishing our companys customer focused initiative.
This is a field-based sales management position that is responsible for covering the Northwest District.
This district includes Northern California Oregon Washington Idaho Northern Utah Western Montana Wyoming & Colorado.
The ideal residence would be in the district.
Overnight Travel: 30%.
Travel (%) varies based on candidates location within the geography.
Responsibilities include and may not be limited to the following:
Hire lead and manage Virology Sales professionals for the assigned district.
Coach direct reports oversee training and complete people management processes for Virology Sales professionals.
Develop and resource their customer team to address customer needs.
Maximize sales teams performance and help achieve/exceed sales and budget target as well as increasing access to our Virology products.
Collaborate with Virology Sales organization including Customer Team Leaders Commercial Operations Directors Account Managers and more.
Develop business plans for their geography and implement national sales strategies and programs.
Communicate and coordinate with both district and cross-functional teams and share best practices with direct reports and peers.
Lead district sales meetings to inform and guide sales team.
Conduct annual and on-going performance reviews and competency assessments for direct reports.
Handle discipline and termination of employees as needed and in accordance with company policy in partnership with Human Resources.
The ideal candidate for this role will demonstrate the following skills behaviors and attitudes:
Ability to lead teams through change and new challenges by applying situational coaching skills and demonstrating a high level of emotional intelligence and adaptability.
Motivated self-starter who is comfortable working in and leading a team through a highly competitive rapidly changing market and healthcare landscape.
Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization.
Leads by example by creating and maintaining a performance-based team culture thats aligned to our Virology Sales organizations goals as well as our companys ways of working enterprise leadership skills and core values.
Demonstrated account planning and management skills and strong collaboration with extended teams toward common goals.
Position Qualifications:
Minimum Requirements:
BA/BS degree 6-8 years of sales experience or a high school diploma with 10 years of the following equivalent experience with at least 4 years in pharmaceutical biotech or healthcare industries preferred.
Equivalent experience can be professional sales experience work experience in the healthcare/scientific field (including pharmaceutical biotech or medical devices) that is not sales related professional marketing experience or military experience.
Capable of establishing relationships and networks within a customer organization.
Valid drivers license.
Ability to travel within the assigned sales district at least 50% of the time.
Preferred Qualifications:
MBA/MS degree.
First-line people management experience leading a field-based sales team.
Minimum of 3 years of experience working with key thought leaders or high influence customers in large group practices hospitals or managed care organizations.
Minimum of 2 years of experience working in Marketing Managed Care or Sales support areas within the pharmaceutical industry.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:
We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.
Learn more about your rights including under California Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5 2023 employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week Monday - Thursday although the specific days may vary by site or organization with Friday designated as a remote-working day unless business critical tasks require an on-site Hybrid work model does not apply to and daily in-person attendance is required for field-based positions; facility-based manufacturing-based or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.
The salary range for this role is
$169700.00 - $267200.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive if applicable.
We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
50%Flexible Work Arrangements:
RemoteShift:
Not IndicatedValid Driving License:
YesHazardous Material(s):
n/aRequired Skills:
Account Planning Account Planning Adaptability Analytical Problem Solving Animal Vaccination Cash-Handling Client-Centric Coaching Customer Experience Management Customer Relationship Management (CRM) Customer Service Management Customer Value Management Decision Making Global Health Healthcare Sales Lead Generation Managed Care Market Analysis Marketing Monitoring Control People Leadership Pharmaceutical Sales Product Knowledge Resource Allocation Sales Forecasting 4 morePreferred Skills:
Job Posting End Date:
08/12/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Employment Type
Full-Time
