Sr. Associate - Service Desk Specialist
Sr. Associate - Service Desk Specialist
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Job Description
The Sr. Associate - Service Desk Specialist is responsible for answering calls chats working on incidents and service requests. They are responsible to perform first-level of troubleshooting and provide quick resolution to the users.
Responsibilities
Work on incidents and service requests submitted by users and resolve issues through remote sessions. 30%
Responsible for managing the queue and ensuring timely resolution of the tickets that can be resolved at their end. 30%
Guide and mentor User Support Specialist Is. May also include training. 20%
Act as a liaison between the end user and the Technical Support team. 20%
Education
Required: High School Diploma
Preferred: Bachelors in Computer Science
Language
Required: English
Experience
Required: Excellent communication skills ability to multi-task detail-oriented and Strong typing skills.
What We Offer
We understand the important balance between work and life fun and professionalism and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an Employee-First Approach focused on supporting developing and recognizing YOU. We offer a wide array of wellness and mental health initiatives support volunteerism and environmental efforts encourage employee education through leadership training skill-building and tuition reimbursements and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value we understand what is important to them and we reward their contributions.
About Us
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment please contact
Required Experience:
Senior IC
Employment Type
Full-Time
