Manager-Sales Broadband Loyalty

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.

Overall purpose: To lead direct and optimize a team of tele sales representatives in a consumer call center driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities: Typical tasks may include but are not limited to the following:

• Customer Retention Strategy:Develop and implement effective retention strategies to minimize broadband subscriber churn and enhance customer loyalty.
• Loyalty Programs:Design and manage loyalty campaigns promotions and offers tailored for broadband customers to boost engagement and satisfaction.
• Sales Leadership:Lead and motivate a team of sales and retention specialists focused on broadband loyalty providing coaching performance management and development.
• Data-Driven Insights:Analyze customer data market trends and churn metrics to identify at-risk customers and opportunities for proactive retention efforts.
• Cross-Functional Collaboration:Work closely with marketing product customer service and network teams to align loyalty initiatives with overall business goals and customer experience improvements.
• Customer Experience Focus:Monitor customer feedback and service quality indicators recommending and implementing improvements to enhance broadband service satisfaction.
• Reporting & Metrics:Track measure and report on key loyalty and sales performance metrics using insights to refine strategies and drive continuous improvement.
• Compliance & Best Practices:Ensure all loyalty and sales activities comply with company policies industry regulations and ethical standards.

Required Skills and Qualifications:

• Proven experience in sales management preferably in broadband or telecommunications sectors.
• Strong understanding of customer retention loyalty strategies and churn reduction techniques.
• Analytical skills to interpret customer data and market trends.
• Leadership abilities to manage inspire and develop high-performing teams.
• Excellent communication and interpersonal skills to collaborate across departments.
• Proficiency in CRM and sales analytics tools.
• Strategic thinking with a focus on customer-centric solutions.
• Ability to manage multiple projects and priorities effectively.

Impact & Objectives:

• Increase broadband subscriber retention rates.
• Boost customer lifetime value through loyalty initiatives.
• Enhance overall customer satisfaction and brand loyalty.
• Reduce revenue loss due to churn.
• Foster a motivated and efficient sales loyalty team.

Education/Experience: Bachelors degree (BS/BA) desired. 5 years of related sales experience.

Our Manager-Sales Broadband Loyalty earn between $61700 - $92500 USD Annual commission with a total target compensation of $83700 $112500. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employersthe Los Angeles Fair Chance Initiative for Hiring Ordinanceand the California Fair Chance Act. Relevant Material Job Duties for which Criminal History may have a direct adverse and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment

Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information

A career with us a global leader in communications and technology comes with big rewards. As part of our team youll lead transformation surrounded by trailblazing industry leaders like you. Youll be empowered to go above and beyond making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where youre at in your career trajectory youll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T youll be a part of something greater do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal State and local laws.

Ready to close the deal on a career with AT&T

Apply today.

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.