Grievance Appeals Office Manager
Grievance Appeals Office Manager
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
GRIEVANCE APPEALS OFFICE MANAGER
Address: Division of Developmental Disabilities (DDD)
1789 West Jefferson Street Phoenix Arizona 85007
Salary: $65544.75 - $84157.00
Grade: 23
Closing Date: August 4 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!
The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Grievance Appeals Office Manager. DDD provides individuals with developmental disabilities and their families services and supports that are flexible high quality and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation (OLCR) cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.
Monitors the program the claim disputes appeals the legal and court system processes to ensure timeliness and all requests governed by applicable Federal and State laws regulations and policies. The positions responsibility provides oversight to respond to inquiries on high-level confidential issues guidance for executive leadership on appeals and disputes legal requests subpoenas and Attorney General (AG) information requests.
This position is responsible for reviewing and approving proposed actions with the Attorney Generals Office responding to and summarizing legal questions across all departments within the Division and must understand federal and state laws and understand Attorney-Client Privilege requirements to carry out the primary purposes of this position
The Grievance Appeals Office Manager will direct the staffs day-to-day work and cross-divisional coordination as needed. The position will continuously identify improve and resolve system issues proposing and participating in implementing regulatory requirements relevant to the operational area including training and reporting.
This position is responsible for reviewing and approving proposed actions with the Attorney Generals Office responding to and summarizing legal questions across all departments within the Division and must understand federal and state laws and understand Attorney-Client Privilege requirements to carry out the primary purposes of this position.
Key Position as identified in the contract with AHCCCS and is responsible for duties and deliverables as described in the contract as well as special projects as may be assigned.
Knowledge in:
Procedure analysis and policy development
Creation development writing and editing of high level business communications (i.e. letters memos email and reports)
Methods of qualitative and quantitative data analysis.
Dispute and Appeal practices
Compliance Programs and the 7 elements of compliance
Open Meeting Law
Legal interpretation and application of the rules
Skills In:
System and Google Suites administration
Troubleshooting and coordinating system issue resolution
Written and verbal communication
Research and analysis
Maintaining positive interpersonal relationships
Time management planning and prioritizing work
Engaging with leadership on high level confidential issues
Ability to:
Perform difficult and complex work
Read evaluate and interpret complex legislation and rules affecting programs decisions and assisting leadership with decisions impacted by hearing outcomes
Resolve challenging problems
Prioritize and organize complex tasks with short deadlines
Work effectively with all levels of agency personnel and external stakeholders
Lead and supervise
Work independently and multitask
Mentor coach and counsel subordinates
The ideal candidate for this position will have:
1-2 years of management appeals resolution responsibility or a combination of education and work experience in Compliance
Experience in State government
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to Drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R.11).
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
In accordance with the Arizona Health Care Cost Containment System contract as defined in 42 CFR 455104 SMDL #09-001) a search for the incumbent will be conducted monthly using the List of Excluded Individuals and Entities (LEIE) and the System for Award Management (SAM).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact Jared Dechantigny at or
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
IC
Employment Type
Full-Time
