Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Collaborate with peer groups in Technology and LOBs to identify document and communicate business needs and provide technology solutions.

2. Create new technical documents and provide technical writing of policies processes and manuals requiring updates supporting various lines of businesses.

3. Develop and maintain effective working relationships with business process owners and other stakeholders to develop technical documents that support business objectives.

4. Ensure all stakeholders are involved in requirements gathering activities to facilitate requirements elicitation sessions and walkthroughs with business Technology and other resources to plan elicit capture and validate business and technical functions in written documentation.

5. Perform current state analysis of existing business systems applications and functions.

6. Prepare user interface diagrams business process and workflow diagrams in support of small work requests (enhancements) or large scale initiatives.

7. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations as needed.

8. Assist/coordinate pre-planning activities (e.g. business case project estimate project risk assessment stakeholder analysis draft charter).

9. Become deeply immersed and knowledgeable about core business functions processes and workflows associated with assigned business areas and projects.

10. Serves as Subject-matter expert (SME) who can easily analyze the business applications and technologies.

11. Ensure strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC) Change Management).

QUALIFICATIONS

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

Required Qualifications:

1. Bachelor degree or ten years of information technology experience with significant experience in software development

2. Eight years of experience as a business analyst or related role/experience with experience in one or more of the following areas: Project Management Business Process Management Relationship Management Business Operations Quality Management

3. Ability to work independently and autonomously as needed to drive desired outcomes

4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies

5. Extensive experience planning facilitating eliciting documenting and managing business functional and technical requirements

6. Ability to interact with management business staff and Technology professionals in order to gather compile and exchange information on work requests/project requirements

7. Strong meeting facilitation presentation verbal and written skills and ability to resolve conflicts

8. Ability to manage multiple concurrent projects activities and tasks under time constraints

9. Ability to effectively interface with staff at all levels

10. Exceptional communication teamwork and influencing skills that foster a collaborative and continuous-improvement environment

11. Excellent facilitation and organizational skills

12. Strong critical and analytical thinking and problem-solving skills

13. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

14. Understand core systems applications and technical platforms.

Preferred Qualifications:

1. An understanding of current trends in technology

2. Technical writing experience

3. Ability to read analyze and interpret technical data

4. Ability to lead business process modeling sessions

5. Project Management Institute (PMI) or International Institute of Business Analysis (IIBA) certification or Lean Six Sigma experience/certification

6. Proficient in the use of Microsoft Visio

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.

Availability

Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%