Contact Center Representative (Credit Cards CARE, Remote) - Bilingual
Contact Center Representative (Credit Cards CARE, Remote) - Bilingual
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
As a member of CIBCs Contact Centre Credit Cards Department you will be the first point of contact for clients calling in with questions or requests related to their banking needs answering incoming calls from our credit cards clients as well as calls transferred from other departments.
As a Contact Centre Specialist II Cards CARE you will assist clients with their credit cards operations and inquiries identify their needs and proactively suggest solutions to help them achieve their financial goals. You demonstrate solid written verbal and interpersonal skills to make a difference in clients lives obtaining complete information on clients issues and summarizing and verifying the facts. The Contact Centre Specialist II Cards CARE supports best practices providing information and solutions to existing and potential clients regarding CIBCs credit card products and services including assisting clients with application and cancellation requests.
The role receives general instructions on routine work and requires limited direction collaborating to find simple solutions that make it easy for clients to bank with us.
At CIBC we enable the work environment most optimal for you to thrive in your role.You can effectively perform all work activities remotely and will only be required to be on-site on an occasional basis.
Please note that the start date for this role is September 29th 2025.
Our Contact Centre is open Monday to Friday 7:00AM to Midnight Saturday-Sunday 7:00AM to 10:00PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours.
We have embarked on an remote work program. All employees are required to meet the program requirements and be able to attend your primary work location within two hours notice for any business related purposes.
Program Requirements
- You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal (1155 Boulevard Ren-Lvesque Ouest).
- Ability to work independently as an Agent @ Home with a secure workspace in a room or office with a door that closes it off from noises and distractions.
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
How youll succeed
Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
Problem solving - Listen ask questions and put yourself in the clients shoes. Act like an owner by understanding the clients needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
Efficiency Understand that the clients time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
Product knowledge - Deeply understand CIBCs suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs
Who You Are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You love to learn. Youre passionate about growing your knowledge and you know that there is no limit to what you can achieve.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
Youre fluent in French and English to support business operations outside of Quebec Canada.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Mont-1155 Rene Levesque OEmployment Type
RegularWeekly Hours
37.5Skills
Call Center Client Service Communication Customer Experience (CX) Outbound Calls Work CollaborativelyRequired Experience:
Unclear Seniority
Employment Type
Full-Time
