MIS Executive- Associate/Sr Associate- MHD
MIS Executive- Associate/Sr Associate- MHD
Posted on :
30-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job description
Responsible to operate a MIS and Reporting team that will support the data and
information requirements of Operations across multiple sites and geographies.
You need to manage reporting/ MIS resources that will be located out of multiple
locations.
You will be expected to constantly challenge the current level of reports delivery and
bring in innovations in reporting to generate insights using the latest tools and
technologies available.
Provide leadership and guidance to your team members and continue to identify and
recruit talent to build a robust team. Lead transformation initiatives in the Reporting
and MIS domain.
Present point of view on operational metrics (performance and productivity) based
on reports and dashboards being generated.
Desired Skills:
Knowledge of Contact Centre methodologies and operational principles
1-2 years of experience performing Planning functions (MIS Reports data
analysis capacity planning forecasting scheduling real-time management
erlang model multiple MIS reports) in a multi-site contact center environment-
preferred
Excellent interpersonal and written communication skills
Ability to provide leadership direction motivation development opportunities
and build high performing teams.
Strong quantitative and analytical skills - Able to analyze data and draw
insights.
Must be proficient with advance Excel can organize/analyze import/export
data in a structured manner
Strong working knowledge of Windows based programs (Word PowerPoint
Access etc.
Innovative and able to influence.
Own end-to-end reporting and MIS delivery for multiple projects. Be
responsible for ensuring the timeliness and accuracy of all reports.
Lead meetings and develop agenda for Ops and Support functions to review
performance and productivity.
Provide clarity and instructions to your team on the expectation for each
report and dashboard. Build redundancies for effective delivery.
Follow a structured road map to develop the team and get them ready to
scale up as the new automated reporting process are set up and executed.
Link process metrics performance metrics and set up benchmarks for
comparable projects and processes.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
