Deputy Director, Academic Services
Deputy Director, Academic Services
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Job Description
Deputy Director Academic Services
Job No.:569304
Work type:Fixed Term
- Provide leadership and lead a centralised high impact team and contribute to La Trobe Universitys mission of transforming lives through education
- Lead strategic initiatives designed to bring continuous improvement to operations and people capability
- Lead impactful change and foster operational excellence at one of Australias leading universities
- Full Time 1 Year Fixed Term Appointment from date of commencement/Bundoora Campus
About the position
We are seeking an accomplished and strategic leader to join our Student Administration Division as the Deputy Director Academic Services. This pivotal role leads a high-performing team that delivers critical administrative support across the student lifecycle from enrolment and examinations through to graduations and results.
Reporting to the Director Student Administration the Deputy Director will also lead a group of business partners who foster alignment and engagement with our academic Schools. This position plays a vital role in ensuring the seamless delivery of core functions driving process improvement and building staff capability to support La Trobes mission of delivering a world-class student experience.
As a proven senior leader you will exhibit a deep knowledge of the Australian higher education sector or a similarly complex environment. You thrive on improving systems leading people and delivering high-quality services. Your communication and stakeholder engagement skills are second to none and you are energised by working in a dynamic forward-looking university setting.
Duties at this level:
- Lead and manage the Academic Services team to ensure delivery of services related to curriculum management fees assessments progression exams graduations and academic support.
- Act as the senior liaison for Schools and central units resolving escalated issues and embedding standardised efficient processes.
- Drive continuous improvement initiatives to enhance operational performance service delivery and team culture.
- Build capability within the team through coaching performance development and fostering a culture of innovation and accountability.
- Provide strategic advice to senior leaders across the University contributing to initiatives that improve the student experience and institutional effectiveness.
- Establish trusted partnerships with stakeholders across the Academic Portfolio ensuring collaboration and shared accountability.
Skills and knowledge:
- Significant experience in leading large-scale student administration or operational services.
- A track record of delivering successful service improvements and standardising business processes.
- Expertise in managing high-performing teams and developing capability.
- The ability to influence and collaborate across diverse stakeholder groups including academic and professional staff.
- Strong strategic thinking and problem-solving capabilities with a commitment to service excellence.
- Tertiary qualifications and/or equivalent experience in a relevant discipline.
Please refer to the Position Description for other duties skills and experience required for this position.
Welcome to Bundoora campus Please click on the video link below:
employer contributed superannuation How to apply Closing date: Tuesday 12th August 2025 at 11:55pm Position Enquiries: Rachel Cumberland Director Student Administration Email: Recruitment Enquiries: Vicki Stavrou Senior Talent Partner Strategy and Senior Appointments Email: Position Description below: Please submit an online application ONLY and include the following documents: Why La Trobe: All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
Required Experience:
Director
Employment Type
Contract
