Student Services Assistant

Position Status: Non-exempt

Work Hours: MonFri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled workday.

Reports To: Dean of Student Services

Location: Orchard Park NY

The Online Student Services Assistant works independently performing a wide range of complex and confidential administrative and clerical support duties. This position requires excellent communication and interpersonal skills reliable customer service and the ability to provide information to a wide range of internal and external addition to clerical support the Administrative Assistant will assist the Continuing Education/ FSR department with supporting the student enrollment process preparing student records and supporting the College in achieving overall retention and enrollment goals.

Essential Duties and Responsibilities:

1. Registration/Scheduling: Creation and management of semester and yearly class schedules including all changes in an accurate and timely manner. Registration and scheduling data entry for new continuing and FSR students. Review new student files for compliance. Makes recommendations to improve processes. Create and maintain student records in CRM BANNER and electronic files.
2. Reporting: Gathers student data as needed to assess efficiencies maintains accurate student records.
3. Transcript Duties: Request transcripts and files for returning students internally and externally.

1. Customer Service: Provides customer service through reviewing assessing routing answering and monitoring follow-up action steps on all correspondence (phone mail email text chat). May be required to provide phone coverage during peak periods.
2. Technical Applications: Uses multiple technical applications including MSOffice (Word Excel PowerPoint) database management graphics electronic calendar email via Outlook LMS and other technical applications.

Other duties responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications:

• Associates degree required Bachelors degree preferred.
• 1-2 years of experience in an administrative role
• Ability to learn curriculum requirements course content and necessary pre-requisites within each program offered
• Internet Savvy with multiple browsers
• Ability to function effectively as part of a team to meet overall campus goals
• Familiar with Microsoft Office product especially Excel

Physical Demands and Work Environment:

Position requires standing or sitting in a stationary position as well as the occasional need to lift carry push and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and essential instructions or ideas accurately loudly or quickly.

Salary Information:

$40000 - 43000 per year ($19.23 - 20.67 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to age race ethnicity national origin color religion disability marital status veteran status sex/gender (including pregnancy or pregnancy related conditions) sexual orientation gender identity (including transgender status) or any other legally protected characteristics (protected characteristics).Bryant & Stratton College is an Equal Opportunity Employer.