Travel Specialist

Travel Specialist with English

Location: Wrocaw
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY.

The opportunity

EY GDS has a pleasure to announce the opportunity to join a new role as Travel Specialist working for our internal customers. The goal of the Travel Specialist is to support our internal clients on Travel Policy & new implemented technologies

Your key responsibilities

Your tasks as Travel support will consist in assisting internal customers on Travel process by:

Qualify the nature of the request and propose in-policy solutions tailored to individual travel requirements
Book complex travel itineraries ensuring compliance with company policies and client preferences.
Supporting customers in using implemented travel tools effectively
Maintain daily communication with clients to clarify travel or event requests gather missing information and escalate sensitive situations as necessary.
Being involved on building and growing the travel process as per new rules tool automation proposals policy changes in cooperation with the counsellor.
Conduct monthly training sessions for new joiners to ensure they are well-versed in travel policies and tools. Respond to inquiries related to the Travel Policy providing clear and accurate information.
Manage escalations related to travel issues ensuring timely resolution and customer satisfaction.
Connect travelers with relevant services including refunds visa assistance and AMEX Card support.
Actively participate in the development and growth of travel processes to enhance efficiency and effectiveness.

Skills and attributes for success

Experience as a travel administration or customer service agent
Excellent communication and soft skills (both oral and written) to effectively articulate policy guidelines and the rational behind request rejections fostering understanding and compliance.
Reactivity to manage urgent and/or complex requests in a calm and professional manner
Ability to easily adapt to changing business requirements
Proactive attitude in terms of sharing ideas for further process improvement
Strong focus on details and the policy objectives.

To qualify for the role you must have:

You are fluent in English language (C1 level) French or German are also an asset
Excellent Customer service approach
Experience using MS Office package
Proficiency in utilizing relevant software and tools to streamline processes and enhance operational efficiency

Ideally youll also have

Excellent knowledge of corporate travel environment

What we look for

We are interested in hiring an English-speaking candidate with strong communication and organization skills as well as proactive attitude with high level of energy enthusiasm flexibility and assertiveness. You should be able to work independently as well as in the team paying attention to details and remain effective in case of urgent travel or business needs.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations Argentina China Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

Continuous learning:Youll develop the mindset and skills to navigate whatever comes next.

Success as defined by you:Well provide the tools and flexibility so you can make a meaningful impact your way.

Transformative leadership:Well give you the insights coaching and confidence to be the leader the world needs.

Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

In compliance with the requirements of the Whistleblower Protection Act our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.