Jr. Operational Enablement Manager
Jr. Operational Enablement Manager
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Job Description
Location: IN - Bangalore 24/7 Job-ID: 213007 Contract type: Standard Business Unit: Others
Life on the team
Its an exciting opportunity for a Junior Operational Enablement Manager role in Computacenters dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.
What youll do
Supporting new business take on projects and service extensions as well as participating in migration and change projects.
Taking the lead for minor In Life Changes that affects purely GSC RUN teams
New business: Taking part in process workshops and represent GSC requirements supported by an Operational Enablement Manager
Achieves customer satisfaction on projects through proactive and solution-orientated behaviour.
Build and maintain strong relationships both internally and externally in order to achieve project objectives.
Update and track required project documentation to enable successful project outcomes and up to date information on project progress.
Coordinate and plan requirements to ensure project outcome deadlines are adhered to.
Carrying out customer related Training and knowledge transfer for GSC Run teams
Supporting testing phase and creation of testcases for GSC Run
Support during hyper care phase for GSC
Contribute to the acceptance of service into GSC BAU
Work closely with Operational Enablement Manager and support them during Business take on / Changes
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
What youll need
Command over English in written and spoken
Continuous improvement focused
Experience of developing best practice policies and procedures for functional area.
Experience of working in a project team and first involvements in projects
Basic understanding of change management
Proven experience of Microsoft applications.
(Very) good GSC process know how and network
Experience of relevant business systems e.g. SAP ITSM SNOW
Excellent interpersonal skills and ability to build relationships.
Good literacy and numeracy skills.
An understanding of the importance of Knowledge Management
Manages own and others workload.
Confident spoken and written communication on management level
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation and enabling people and their businesses.
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business.
Required Experience:
Manager
Employment Type
Unclear
