Director, Commercial Channels Product Management

What is the opportunity

As Director Commercial Channels Product Management you will be responsible for managing the product lifecycle of digital channels in Commercial Banking at RBC. You will lead a team of channel product managers to grow client engagement innovate the client experience resolve client incidents and continuously improve capabilities on our interactive channels (online and mobile). You will report into the Senior Director Commercial Channels and be part of the management team who has oversight of Direct Channels Channel Transformation Channel Delivery and Client Insights. You will work collaboratively with your partners and stakeholders in Cash Management Business Deposits IT Transformation Operations Fraud Risk and Compliance to manage the end-to-end client experience on the platform while driving shared OKRs and exceptional business performance.

What will you do

• Lead and work collaboratively with your team to maintain channel servicing resiliency security controls and policies to ensure a robust and state-of-the-art platform
• Oversee backlog refinement on legacy and emerging channel capabilities launched in market to prioritize resourcing optimize capacity and maximize our return on investments (ROI)
• Drive client investigations and inquiries into defects risks fraud and underperformance on the channel to safeguard our clients business and RBCs brand reputation
• Create and manage a portfolio of continuous improvement initiatives to drive channel enhancements safety and soundness and needed operating model changes
• Work collaboratively with the Senior Director and the management team to articulate channel strategies management reporting and project plans to modernize the platform and be the point person for aggregating strategies and management reporting (e.g. product vision digital engagement sunsetting systems and capabilities)
• Champion the voice of business clients ensuring developed solutions address client needs and pain points leveraging research benchmarks and data-driven facts and insights
• Stay informed about industry trends competitive offerings regulatory changes and technology advancements to provide recommendations to senior leaders from time to time
• Build and maintain strong stakeholder engagement communication alignment and buy-in
• Partner with vendors and suppliers to procure ancillary products and services that enhances client experience operational efficiency and market differentiation
• Foster a collaborative innovative and high-performing team culture inspiring talent and competency growth

What do you need to succeed

Must-have

• 7-10 years of relevant experience in Digital Product Lifecycle Management or Software Development preferably in Commercial Banking with familiarity in Cash Management Deposits and/or Liquidity products and services
• Proven track record and experience working in a hybrid Agile-Waterfall environment (e.g. Scrum Kanban Testing Release) with proficiency in enterprise collaboration tools (e.g. Confluence Jira Slack Mural Lucid Visio SharePoint)
• Ability to craft and translate strategy market research and customer needs into a compelling product vision with clear roadmaps and pathways to meet ROI targets
• Ability to build strong relationships with stakeholders partners vendors and cross-functional teams to deliver on shared outcomes and business metrics
• Undergraduate/Post Graduate Degree or equivalent experience in a related field (e.g. computer science technology engineering digital payment)

Nice to have

• Background in data analytics machine learning or AI
• Certifications in Product or Project Management
• Bilingual in French and English

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic collaborative progressive and high-performing team
• Opportunities to do challenging work

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.