Organizational Change Manager - Senior

Job Title: Senior Organizational Change Manager

Project Name: OPGT Systems Modernization

Client: Office of the Public Guardian and Trustee (OPGT) Government of Alberta
Location: Remote

Project Overview:

The Government of Albertas Office of the Public Guardian and Trustee (OPGT) is modernizing its case management and trust administration systems to better serve vulnerable Albertans. The project replaces legacy systems with a Microsoft Dynamics 365-based solution incorporating both Customer Relationship Management (CRM) and Financial & Operations modules. This transformation requires a structured change management strategy to support over 150 staff across Edmonton and Calgary in adopting new tools workflows and business processes.

Role Summary:

The Senior Organizational Change Manager will lead change management and training strategies to support successful system adoption across OPGT. Reporting to the Director this role will be responsible for stakeholder engagement communications training impact assessments and post-implementation support to ensure a seamless transition to the new Dynamics 365 platform.

Key Responsibilities:

Stakeholder Engagement & Communications

• Develop and execute stakeholder engagement strategies across all organizational levels.
• Build and maintain strong relationships with business leaders end users and project teams.
• Create and manage communication plans schedules and audience-specific messaging.
• Design and deliver informative materials (e.g. FAQs updates presentations).
• Act as a liaison between stakeholders and the project team incorporating user feedback into training and communication plans.

Training Design & Delivery

• Conduct training needs assessments and gap analyses.
• Design and implement blended learning solutions (in-person virtual eLearning train-the-trainer).
• Develop user-friendly training content including manuals guides video tutorials and self-paced modules.
• Facilitate training sessions for diverse user groups across the organization.
• Track and analyze training outcomes and address learning gaps.

Change Impact Analysis & Monitoring

• Conduct change impact assessments to understand and mitigate risk.
• Define and track change KPIs (e.g. adoption rates user satisfaction training completion).
• Gather and respond to feedback resistance or emerging issues during rollout.
• Continuously refine change and training strategies using performance data.

Post-Implementation Support

• Coordinate post-go-live support initiatives including help desk materials and ongoing training.
• Ensure sustainable support models are in place for updated systems and processes.
• Participate in release planning and support updates to documentation and training materials.

Work Conditions:

• Work Location: Primarily remote (within Canada) with occasional travel to Edmonton or Calgary for key meetings or training.
• Working Hours: Monday Friday 08:15 16:30 (Alberta Time); 7.25 hours/day

Security Requirements:

• Must pass a Criminal Record Check and obtain Enhanced Security Clearance which includes a financial credit check.

Mandatory Qualifications:

• Minimum 5 years of experience developing and delivering change management strategies and training programs.
• At least 1 year working as a Change Manager on a CRM or financial/accounting systems implementation.
• Demonstrated experience:
  • Creating user-friendly training and communication materials.
  • Facilitating virtual and in-person training sessions.
  • Leading stakeholder engagement and managing change impacts.
• Certification in Change Management (e.g. Prosci ACMP CCMP).
• Experience using Microsoft Office (2016 or later) and SharePoint (2016 or later).

Preferred Qualifications:

• Experience in the public sector or government environments.
• Knowledge of financial/accounting processes and Microsoft Dynamics 365 (CRM & F&O).
• Strong record of defining learning outcomes and measuring training effectiveness.
• Proven ability to engage with leadership and manage change-related risks.
• Skilled in managing multiple stakeholder groups and reporting progress to senior leadership.